Sure Signal Version 1 not transmitting a 3G signal

[CNW504]

Like others I now have a problem with Sure Signal Version 1 after several years perfect operation in that there is no 3G signal.

All the rest procedures have been tried over several days without success.

First two lights are solid and nothing else happens. Good connection between Sure Signal box and the router.

Does it need a firmware update push and if so can someone assist me?

Here is the information that I think is required to assist me

The Serial Number is 21224313409 - it is Version 1

My IP address 109.147.30.96

Ping Test 65ms

Download Speed  5.46

Upload Speed 0.35

Trace route test results

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 72 byte packets
 1  bthomehub (192.168.1.254)  2.382 ms  2.111 ms  1.676 ms
 2  217.32.141.13 (217.32.141.13)  13.019 ms  19.934 ms  13.452 ms
 3  217.32.140.254 (217.32.140.254)  37.949 ms  15.925 ms  17.071 ms
 4  host109-159-245-18.range109-159.btcentralplus.com (109.159.245.18)  17.121 ms  18.004 ms  16.774 ms
 5  213.120.182.67 (213.120.182.67)  16.616 ms  17.034 ms  19.576 ms
 6  31.55.164.107 (31.55.164.107)  33.577 ms  16.923 ms  17.305 ms
 7  109.159.248.85 (109.159.248.85)  17.500 ms  16.645 ms  16.731 ms
 8  core1-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.24)  26.495 ms
    core1-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.20)  27.813 ms
    core2-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.10)  24.112 ms
 9  peer1-xe2-1-0.telehouse.ukcore.bt.net (109.159.254.136)  23.447 ms
    core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153)  21.004 ms
    109.159.255.101 (109.159.255.101)  22.426 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  24.058 ms  25.116 ms  24.085 ms
11  85.205.0.86 (85.205.0.86)  23.564 ms  23.814 ms  23.337 ms
12  * * *
13  * * *
14  * * *
15  * * *

[Retired-Sarah]

Please try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.