Sure Signal Working Intermittently. Moderator please help!! :-(

[accosta]

Hi

My suresignal 3 with Asus Router works intermitantly.

The information you need is:

Power: flashing

Internet: solid orange

In service: off

In Use: off

Download 74.61

Upload 17.07

Ping 28

Ping test 23 Jitter 1

Packet loss 0

Grade A

C:\Users\A C Costa>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  router.asus.com [192.168.0.1]
  2    13 ms    13 ms    12 ms  host81-139-160-1.in-addr.btopenworld.com [81.139
.160.1]
  3    15 ms    11 ms    13 ms  213.120.182.141
  4    15 ms    15 ms    13 ms  213.120.161.82
  5    15 ms    13 ms    13 ms  31.55.164.185
  6    15 ms    14 ms    13 ms  31.55.164.107
  7    20 ms    19 ms    18 ms  acc1-10GigE-0-7-0-4.bm.21cn-ipp.bt.net [109.159.
248.70]
  8    28 ms    23 ms    22 ms  core2-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.30]
  9    24 ms    22 ms    20 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
 10    27 ms    22 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    24 ms    22 ms    22 ms  85.205.116.10
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

After I reset the sure signal it works - like now

However, this cannot contine.

Please advise

Thank you

[Retired-Kay]

Hi accosta, 

Can you let us know your Sure Signal serial number? 

Thanks, 

Kay

[accosta]

Hi

I have 2 sure signals.

The one in question is serial no:40124157922

This one is overheating and is like a kettle.

Kind Regards

[Retired-Andy]

Hi accosta,

I’m a little confused.

Your initial post mentions you have a Sure Signal V3 but the serial number you’ve given is for a version 2 unit, are you having difficulties with them both?

I checked the serial number you gave and it last connected to our servers at 23:42 on 4 September.

If it’s overheating, then try moving it to a different location where there may be better ventilation.

If this doesn’t help, then it may be faulty and would need sending for repair.

If you can let me have the version 3 serial number, we can check this out for you as well.

Thanks

Andrew

[accosta]

Hi Andrew

I am confused.

It is version 3. The small white plug!

Not sure why you think it is version 2

You may want to adjust your records

Please advise

[Retired-Andy]

Hi accosta,

Thanks for confirming your Sure Signal version.

Did you manage to move it to a different mains socket to see if this helped with the overheating issue?

I’ve checked your serial number and can see it connected to our servers last night at 23:14, is it now working for you?

To make sure it’s as up to date as possible, I’ve just resynced your Sure Signal.

So that the resync completes, can you do a factory reset for me:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Let me know how you go on.

Cheers,

Andrew