Sure Signal & Sky Broadband

[bds]

My Sure signal isn't working, there is just the power light on. Vodafone gave me a long list of ports & said Sky will open them but Sky won't! They just say "we don't support port opening" whatever that means! Can anyone help?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-James]

Hi bds,

Please let us know the details mentioned by Matt.

In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

James

[bds]

Thanks Matt, hope this is what you need.

download speed 4.84

upload speed 0.67

ping 30ms

IP 2.223.195.236

Microsoft Windows [Version 6.2.9200] (c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Jane>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  SkyRouter.Home [192.168.0.1]   2    21 ms    23 ms    21 ms  02dfc3fe.bb.sky.com [2.223.195.254]   3     *        *        *     Request timed out.   4    33 ms    30 ms    29 ms  ip-89-200-132-224.ov.easynet.net [89.200.132.224 ]   5    28 ms    30 ms    27 ms  ip-84-38-37-132.easynet.co.uk [84.38.37.132]   6     *        *        *     Request timed out.   7    46 ms    44 ms    45 ms  195.50.122.66   8    46 ms    45 ms    44 ms  85.205.116.14   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

[Retired-Kay]

Hi bds, 

Can you let me know your Sure Signal serial number? 

Thanks, 

Kay

[bds]

Hi Kay, it is 40123759413

[Jenny]

Hi bds,

Your Sure Signal is showing as deregistered.

Please register this here.

Thanks,

Jenny 

[bds]

Now registered.

[bds]

But still not working 😞

[Ben_H]

Hi bds,

Thanks for confirming. I've pushed a manual synchronisation through for you. To complete it, can you reset your Sure Signal for me and then wait an hour for it to come back online.

If you've still no joy, can you let me know which router you're using?

Cheers, Ben