Hello
I am trying to set up my sure signal at my address. Its on, connected to the router ad showing as active on the dashboard. I've tried all your trouble shooting issues and I think its a problem connecting to the servers.
Serial Number: 40123651214
IP address: 94.12.89.126
Got a solid red light and flashing slowly internet light. Ethernet is connected and I have flashing llights on device and router. I've also used 3 ethernet cables.
Tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 3 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 17 ms 18 ms 13 ms ip-84-38-37-12.easynet.co.uk [84.38.37.12]
4 11 ms 11 ms 11 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 13 ms 10 ms 11 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 12 ms 11 ms 11 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 79 ms 11 ms 11 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 12 ms 11 ms 13 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]
9 12 ms 11 ms 11 ms ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
10 30 ms 30 ms 27 ms 195.50.122.66
11 28 ms 28 ms 28 ms 85.205.116.14
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
.png "Moderator (Retired)"){kind=icon}
