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10-05-2015 09:31 PM
Hi. I am on Sky Fibre Unlimited, and have 3 phones connected to the Sure Signal.
I am not receiving incoming calls or texts on any of the phones via the Sure Signal, but can make outgoing calls. I wondered if this was a problem with the Sky settings.
I have run a tracert with the following results:
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 23 ms 25 ms 21 ms 027809b0.bb.sky.com [2.120.9.176]
4 28 ms 22 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
5 22 ms 22 ms 23 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
The results of PingTest were:
Ping 37mS
Jitter 4mS
Line quality B*
12-05-2015 05:30 PM
Please provide us with the Sure Signal serial number and the lights you're seeing on the Sure Signal.
Please ensure the following ports are open on your Sky router:
Ports to be opened for forwarding
IP addresses to be allowed on the router & firewall
DaveCD
12-05-2015 07:22 PM
Hi Dave
thanks for that comprehensive list.
The Suresignal is : 40110434467
I am away now but will check the lights and the port settings you have supplied.
Best regards
Tracey