Sure Signal not working, if I had hair I would definitely pull it out!

[the_scientist]

My wifes SureSignal V3 isnt working.

Registered, De registered, Re registered and its showing active. Unit reset etc etc. I did the port forward and now its in the DMZ of my router - all the same behaviour.

Power light solid red and internet light is flashing,

Serial Number: 40133465902

IP Address 90.208.18.178

Down: 13.43 Mbps

Up: 1.16 Mbps

Ping: 21ms

Jitter: 1ms

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 14 ms 13 ms 13 ms www.routerlogin.com [192.168.0.1]
2 * * * Request timed out.
3 21 ms 21 ms 20 ms ip-89-200-131-244.ov.easynet.net [89.200.131.244]
4 22 ms 23 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
5 19 ms 19 ms 20 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 *

Is my IP in the whitelist? Anything else I should do ?

THANK YOU!

[Rahim]

@the_scientist Welcome to the eForum.

I’ve checked your Sure Signal and can see it hasn’t been used in over 12 months.

Due to this, the Sure Signal is now deactivated and you won’t be able to reconnect. For more information please see section 3 paragraph 6 from our T’s&C’s.

You can purchase a new Sure Signal from our website.