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Hi,
I have a Sure Signal box as I have no signal at home.
When we had the power cuts a couple of months ago my box decided to be funny. It kept on having moments of giving me no signal even though all the lights on the box were on at those times.
It has since then failed to give me any signal for at least 2 months.
I did read on a forum post on here somewhere that I should switch it off for 24 hours, which I did but that didn't work.
So, after all this time I finally decided I would quite like to use my phone again 
Can anyone help with this at all please?
I did just attempt to solve this via livechat, and after explaining the above they still insisted I turn it off for an hour (I am doing).
As an aside, the cable that plugs into the sure signal box from the router is flashing red! and also the box itself is rather warmer than I ever remember it being :?
I must also say that ever since I had the box, I wasn't reveiving every text message if it was sent to me whe my phone was relying on the sure signal for signal. My friend would even show me delivery reports on her phone to say that I had, had them but they would absolutely never appear.
I know I should have dealt with this ages ago and I appreciate any help I can get.
Thank you
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Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Matt
Moderator
Many thanks
I have copy and pasted all the info you require. I hope this is all ok for you 
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.download speed is1.48 mbps upload speed is 0.22mpbs
Your ping test results from here.ping 333ms jitter 101ms
Your external IP address from here.86.142.121.83
The results of a traceroute. Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Pam>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 77 ms 98 ms 101 ms BThomehub.home [192.168.1.254]
2 70 ms 88 ms 70 ms esr5.manchester5.broadband.bt.net [217.47.67.144
]
3 76 ms 89 ms 94 ms 217.47.67.13
4 87 ms 88 ms 89 ms 213.1.69.98
5 73 ms 89 ms 92 ms 31.55.165.103
6 69 ms 90 ms 89 ms 31.55.165.247
7 68 ms 91 ms 73 ms 31.55.165.109
8 96 ms 61 ms 65 ms core2-gig7-0-0.manchester.ukcore.bt.net [109.159
.250.218]
9 78 ms 94 ms 94 ms core1-te0-13-0-13.ilford.ukcore.bt.net [109.159.
250.172]
10 99 ms 87 ms 86 ms peer2-xe-7-1-0.telehouse.ukcore.bt.net [109.159.
252.51]
11 99 ms 115 ms 90 ms t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net [166.49.211.19
2]
12 88 ms 78 ms 89 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Your Sure Signal serial number: 21228251704
Hi squammy
Thanks for your post.
Your upload speed is a little slow. It needs to be at least 0.3Mbps to be able to sustain a connection so this may explain why you’ve had intermittent issues.
The power cut may have caused an issue however, so I’ve resynced your Sure Signal. To complete the process, you’ll need to do a factory reset as follows:
- Unplug the ethernet cable from the Sure Signal
- Locate the button on the base of the box next to the Ethernet ports
- Press and hold the button for approximately 30 seconds
- Once the lights come back on, release the button
- Plug the cable back in
Allow around one hour for the Sure Signal to come back online
Thanks
Simon
