Sure Signal not working

[jhumfryes]

Hello

My Sure Signsl V1 stopped working last weekend for no apparent reason.  It had just button 1 on.  It had been working perfectly fine up until then.

I have tried several factory resets - it appears to be going through the correct setup sequence - various lights flashing on and off - but never finishes, even after leaving for 48 hours.

I have tried rebooting my router several times.

Last night, I deregistered and reregistered the Sure Signal.  This morning, it still appears to be going through the startup sequence.

Internet speed is: download 5.5 Mbps, upload 0.38 Mbps

Please can you advise?  S/N is 21223154747

[cineriv · Accepted solution]

Hi,

I 'm fairly sure that you need to replace your power supply.

Your symptoms are typical of lack of power.

Replacement power supplies are readily available from Amazon or Ebay and cost around £10 or less.

Just search for "Sure Signal power supplies"

Further info on the symptoms can be found here :......

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-f...

Regards,

Mike.

[jhumfryes]

Thanks for the suggestion. I 'll give it a try and let you know how it goes

[Retired-Laura]

Hi  @jhumfryes 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

The results of a traceroute.

Your external IP address from here.

Your ping test results from here.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[jhumfryes]

Thanks Laura

External IP address is 80.189.37.239

Ping results are:

• Packet loss = 0%
• Ping = 32ms
• Jitter = 0 ms
• Line quality = A

Tracert results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2    29 ms    29 ms    30 ms  lo0.10.central10.pcl-bng01.plus.net [195.166.130.138]
  3    30 ms    29 ms    30 ms  irb.10.PCL-CR01.plus.net [84.93.249.81]
  4    29 ms    29 ms    33 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    33 ms    31 ms    31 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    31 ms    31 ms    32 ms  85.205.0.93
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *    

[jhumfryes]

New power supply installed...... and working! Many thanks!

[chriscap]

Hi Mike

I'm having the same issues with my SureSignal.  It's stopped working and top light glows constantly and the light below that just flashes.  No other light working.  I have tried re-booting etc but to no avail.  I noticed (on another post) that you suggested that the power supply may not be working properly.   Should I just buy another power supply?  They are relatively cheap.

Thanks 

Chris

[Retired-Laura]

@chriscap - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[chriscap]

Hi Laura

Thanks for your reply.  What is a traceroute and how do I do it with a Mac?

Chris

[Jenny]

@chriscap - You can see what a traceroute is and how to do this on a MAC online.