Sure Signal not working

[jhumfryes]

Hello

My Sure Signsl V1 stopped working last weekend for no apparent reason.  It had just button 1 on.  It had been working perfectly fine up until then.

I have tried several factory resets - it appears to be going through the correct setup sequence - various lights flashing on and off - but never finishes, even after leaving for 48 hours.

I have tried rebooting my router several times.

Last night, I deregistered and reregistered the Sure Signal.  This morning, it still appears to be going through the startup sequence.

Internet speed is: download 5.5 Mbps, upload 0.38 Mbps

Please can you advise?  S/N is 21223154747

[ChazzD]

@krisatndmeter

All the information and up to date links to use to register your Sure Signal can be found on our website. 

[cineriv]

Hi chris,

If it's V1 Sure Signal, I would strongly recommend replacing the power supply whether you have a problem or not.... The amount of power supplies that have failed over the last year or so is quite amazing and they are only the ones that I'm aware of. 

It could be your problem, but sounds more like a connection issue, so please try Laura's suggestions as well,  but difficult to tell without trying a replacement, and for a sake of a tenner or so, it's worth a try. 

I think it won't be long before we have the same problems with the V2, but as with V1, the power supply can be easily replaced by the user unlike the V3!

Good luck,

Mike.

[chriscap]

Thanks so much for your reply Mike.  I will change the power supply first (it is a V1 version) and if still no luck then I will try Laura's suggestions.

Thanks again for taking the time.

Chris

[HDGardner]

Hello,

Bought a new sure signal and it is doing the thing that everyone elses seems to be doing - red light blinking, solid orange in the left light, middle and right no light.

Please see below my details as requested.

Down Speed – 6.93mb/s

Up Speed – 1.54mb/s

Ping – 5165ms

IP - 81.158.108.78

Serial Number - 43163727274

  1     1 ms     1 ms     1 ms  bthub.home [192.168.1.254]

  2    32 ms    32 ms    32 ms  217.32.97.58

  3    30 ms    31 ms    31 ms  217.32.97.161

  4    42 ms    43 ms    42 ms  213.1.69.186

  5    46 ms    42 ms    43 ms  31.55.165.41

  6    38 ms    39 ms    38 ms  31.55.165.107

  7    46 ms    62 ms    39 ms  acc1-10GigE-10-2-0.mr.21cn-ipp.bt.net [109.159.2

50.74]

  8    46 ms    46 ms    47 ms  core1-te0-13-0-16.ealing.ukcore.bt.net [109.159.

250.40]

  9    50 ms    51 ms    50 ms  peer6-0-10-6.telehouse.ukcore.bt.net [62.172.102

.17]

 10    48 ms    47 ms    48 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24

0]

 11    46 ms    47 ms    47 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Please can you help me out?

Thanks

[Rahim]

@HDGardner Sorry for the delay in getting back to you. 

I've checked your Vodafone Sure Signal and can see it's recently made contact with our server (01 November 2016).

Please let us know if you're still having trouble.

[HDGardner]

Hi Rahim,

It came on yeah. It must have just taken a while to call home.

Thanks