Sure Signal not working

[dws199]

The issue you’re experiencing:

The sure signal has stopped working, I have tried restarting it but I still have no signal on my phone

What light sequence you're seeing:

Power on and first to lights on solid

Your speed test results from here.

37 Mbps download 14 Mbps upload

Your external IP address from here.

86.128.218.119

Your Sure Signal serial number:

43161677885

The results of a traceroute.

VSS Traceroute command

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 13 ms 31.55.187.193
4 12 ms 9 ms 8 ms 31.55.187.208
5 51 ms 52 ms 49 ms 195.99.127.44
6 10 ms 10 ms 10 ms host213-121-193-203.ukcore.bt.net [213.121.193.203]
7 10 ms 10 ms 11 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 51 ms 51 ms 52 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

[Rahim]

@dws199 In order for us to determine if there's a fault with your Sure Signal, or if it's an issue with your ISP (internet service provider), we'll need you to test your device at a different location using a different ISP. 

Please keep us updated with the outcome. 

[dws199]

Hi

This issue has occured again, please can you help resolve ASAP?

Thanks

David

[Rahim]

@dws199 I've resynced your Sure Signal to help resolve your issue. 

Please allow 6 hours to pass before your device obtains a connection and starts working again. 

If the issue is still present after the resync, please get back to us with your current light sequence on your Sure Signal. 

[Martin4x4]

After several days of trying I am only getting the red power lignt and the internet light flashing.

Ping 31 ms

Down 13.87

Up 0.90

Mac-mini:~ martinsullivan$ traceroute
Version 1.4a12+Darwin
Usage: traceroute [-adDeFInrSvx] [-A as_server] [-f first_ttl] [-g gateway] [-i iface]
[-M first_ttl] [-m max_ttl] [-p port] [-P proto] [-q nqueries] [-s src_addr]
[-t tos] [-w waittime] [-z pausemsecs] host [packetlen]
Mac-mini:~ martinsullivan$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 www.routerlogin.com (192.168.0.1) 0.946 ms 0.494 ms 0.393 ms
2 217.32.145.7 (217.32.145.7) 10.790 ms 8.389 ms 8.501 ms
3 217.32.145.46 (217.32.145.46) 8.665 ms 21.329 ms 31.288 ms
4 212.140.235.202 (212.140.235.202) 50.004 ms 13.530 ms 12.819 ms
5 213.120.180.175 (213.120.180.175) 13.734 ms 13.014 ms 43.524 ms
6 213.120.179.83 (213.120.179.83) 53.835 ms 13.424 ms 16.348 ms
7 acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225) 42.557 ms
acc2-xe-0-3-1.sf.21cn-ipp.bt.net (109.159.251.237) 13.305 ms
acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 19.467 ms
8 core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 22.804 ms
109.159.251.39 (109.159.251.39) 20.344 ms
core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 22.229 ms
9 peer6-te0-10-0-15.telehouse.ukcore.bt.net (109.159.254.150) 30.076 ms
peer6-te0-9-0-7.telehouse.ukcore.bt.net (109.159.252.45) 28.700 ms
peer6-te0-10-0-15.telehouse.ukcore.bt.net (109.159.254.150) 32.711 ms
10 t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228) 18.044 ms
t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236) 19.725 ms
t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230) 21.787 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 22.173 ms 24.756 ms 19.161 ms
12 * * *
13 *

I rely on my suresignal as the only way to use mobile phones. Giving much consideration to changing supplier!

[Alex]

@Martin4x4 You'd need a minimum of 1Mbps for your upload and download speeds. 

For further assistance with this you'd need to talk to your Internet Service Provider.

[Martin4x4]

Just checked this with Broadband Speed Checker and get different results.

ping 337 ms

Down 17.8Mb/s

Up 1.28Mb/s

[Colleen]

@Martin4x4 So we can check this for you, please send us your Sure Signal seriel number. 

[Martin4x4]

It's been cacelled yet again after being reset last Thiursday or Friday!

number is 42144610153

[Sukhi]

@Martin4x4 The Sure Signal is inactive, it's not connected to our servers since 2015.

Due to the length of time it's been inactive we're unable reset it. You can buy a new one here.

[Martin4x4]

Another nail in the coffin for vodafone!

You say it's not been used - but as I don't have a signal here why is it my two phones have always worked until you pulled the plug - as for not being able to reset it - this was done for me only last week, so why not this week.

Buy a new one - !!!!!!!!!!!!!!!!!!!!!!!!

And none of you have so far explained why it's not been working, that is according to you?

I think it's time to change supplier after more than 15 years with vodascrap!