Sure Signal outbound call fail

[evan1972]

Hello

Looks like I'm not the only one...

I have had a signal booster – version 3 – which has worked perfectly for about a year. Then suddenly about a month ago I could not make outbound calls. Everything else is working perfectly. 

The signal booster is one of the main reasons that I'm with vodafone!

I've reset the unit a couple of times, as per the instructions on this forum but it doesn't fix it. Please advise. 

Thanks

Evan

[evan1972]

Hello,

I'm having the same problem as everyone else on this forum. This problem has been going on for coming up to 5 years!!!

I have a Sure Signal model 3. I have performed the usual suggested troubleshooting steps but they have failed to solve the issue. 

Here are the results of the further tests that you usually ask:

Ping: 34 ms

Download: 11.78 Mb

Upload: 0.56 Mb

IP address: 217.13.130.199

Serial number: 40131131985 (there is also another reference which is B046FC99F8DA)

Traceroute:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1 home.gateway.home.gateway (192.168.1.254) 2.358 ms 1.444 ms 5.899 ms

2 cust5.spitfireuk.net (83.218.143.201) 45.885 ms 33.039 ms 20.135 ms

3 sw7-vlan777.spitfireuk.net (83.218.143.131) 16.921 ms 17.102 ms 18.550 ms

4 te2-2.core1.spitfireuk.net (83.218.143.189) 27.432 ms 19.609 ms 27.303 ms

5 te0-1-0.transit2.spitfireuk.net (83.218.143.149) 20.740 ms 27.961 ms 20.103 ms

6 te0-0-0-15.rcr21.b015534-1.lon01.atlas.cogentco.com (149.6.147.65) 17.462 ms 29.462 ms 26.761 ms

7 be2338.ccr21.lon01.atlas.cogentco.com (130.117.1.13) 21.102 ms 27.090 ms 21.886 ms

8 195.2.22.21 (195.2.22.21) 29.862 ms 25.280 ms 23.204 ms

9 * * *

10 *

Kind regards,

Evan