Sure Signal power steady internet light flashing

[alvanley]

After a chat session on this subject I opened: Port 8 (TCP/UDP), Port 123 (TCP/UDP), Port 50 (TCP/UDP), Port 500 (UDP), Port 4500 (UDP) to my router, still same issue, power light steady, internet light flashing, eventually this light goes out so left with just power light

Looking at other posts these are the results of the tests

Speedtest - 5.11 Mbps down, 0.78 Mbps up

Ping test - Line qual A - ping 38 ms, jitter 9ms

External IP 2.103.76.219

tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 6 ms 12 ms 1 ms 192.168.0.1
2 25 ms 25 ms 26 ms host-2-103-76-1.as13285.net [2.103.76.1]
3 25 ms 25 ms 25 ms host-78-151-229-5.as13285.net [78.151.229.5]
4 25 ms 25 ms 25 ms host-78-151-229-8.as13285.net [78.151.229.8]
5 31 ms 35 ms 31 ms host-78-144-8-53.as13285.net [78.144.8.53]
6 33 ms 31 ms 31 ms host-78-144-10-8.as13285.net [78.144.10.8]
7 34 ms 35 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
8 34 ms 32 ms 33 ms 85.205.116.6
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure SIgnal serial no : 40120147224

[Retired-Dave]

Hi alvanley,

The light sequence you're getting indicates the Sure Signal is trying to connect for a while and then stopping. I can see it connected just after midnight last night, so can you confirm if it's now working?

If not, can you confirm the following?

 - Which router are you using? If it's a BT Home Hub, we've found it best to open port 1723 as well.

 - Who is your ISP, and are you using the router supplied by them?

 - Are the Ethernet lights on the Sure Signal next to the port lit, flashing or off?

 - Can you try an alternate cable port on the router?

 - Do you have an alternate router and/or Ethernet cable you can try?

Can you also please try a factory reset of the Sure Signal for me to see if this clears things?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Let us know if this helps.

Dave

[alvanley]

Not working after factory reset, still see 2nd and 3rd lights flash for a while, then just 2nd light then both go out and at this point I do not see it listed as a connected device with an IP address on the router.

Router - Netgear D6300,

ISP - Utility Warehouse/Talk Talk, no bought router myself after switching from Sky router, it worked with Sky router and it did work for a while with D6300 without any port forwarding and one day I noticed poor reception on my phone - at this point just red light on.

Ethernet port - flashing green light, solid orange light

Changed to a standard CAT 5 cable I know works - repeated factory reset, 2nd and 3rd lights flashed for a few minutes then 3rd went out, jusr 2nd flashing now. Still see sure signal IP listed as a device on the router

[Retired-Andy]

Hi alvanley,

Thanks for the information.

I’m not aware of any compatibility issues with your Netgear router and that fact that it worked previously proves this.

I’ve checked your serial number today and it was showing a Location Move had been detected.

This can be caused by an IP change from your Internet Service Provider (ISP) or a firmware update you’ve done on your router.

I’ve changed your postcode to a different one and then back again which has now removed that message.

To make sure your Sure Signal is as up to date as possible, I’ve just performed a resync for you. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew

[alvanley]

Still same situation, 2nd light flashed for a while now just red power light on - so no progress

[Retired-Andy]

Hi alvanley,

Thanks for getting back to me.

The power light only shows that the Sure Signal can’t create a connection with our servers.

Are all the connections solid between the router and Sure Signal?

If they are, can you try a different router (the Sky router as you advised it worked previously with this)?

If the unit works with this other router it’d mean the issue lies with your current router. As it worked before, have there been any recent firmware updates which happened around the time the Sure Signal stopped working?

Let me know how you go on.

Thanks

Andrew