Sure Signal solid power light

[davemorgs]

Hello

My SS hasn't worked for a couple of weeks, before that it was regularly dropping off of the network.

I'm not able to reset it myself as the button has disappeared from where it should be, presumably due to the frequency with which I have had to use it over the last 2 years ! I'm reluctant to break the box open, so would be grateful if you could reset it from your end.

My broadband is with Sky.

Here is the info:

• Your speed test results

[URL=http://www.speedtest.net/my-result/4164220512][IMG]http://www.speedtest.net/result/4164220512.png[/IMG][/URL]

• Your ping test results [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/117779886.png[/IMG][/URL
• Your external IP address 151.226.229.159
• Your Sure Signal serial number 40120500554
• The results of the traceroute: "is not recognised as an internal or external command, operable program or batch file."

Very best regards

Dave

[Retired-Rodney]

Hi @davemorgs,

We've tried resetting your SS, however we're having trouble communicating with your device.

Please try your SS on another connection.

Thanks,

Rodney 

[davemorgs]

Thanks Rodney

I've tried again with this and given up - I don't think the broken reset button on the device helped. I now have a new one which is working great :smileylol: