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harpsichord8 · ‎02-07-2013

Hi,

I've been reading the posts regarding VSS not working; have tried suggestions but still no luck. Here is a transcript of what I have written to the Vodafone shop in Cambridge who offered to help; however, have not heard back from them yet:

This is the history/results of the tests I've done on my VSS1, and
descriptions of what is going on:

The VSS stopped broadcasting a 3G signal without any warning middle of
last week. Nothing has changed. BT internet has not made any modifications
to my broadband (spoke to them Thursday night).

First of all, the VSS shows solid lights 1, 2 and 4 as normal with no
light in position 3. However, when I attempt to use my iPhone 5, the 3rd
light does not blink.

I have reset the VSS by holding down reset button till all lights solid,
unplugging power cord, re-inserting power cord with reset button still
depressed and then waiting for the blinking of lights 1-4 in order before
releasing the button. I have changed the ethernet cable (which worked for
someone on the Forum).

Vodafone has now carried out a re-sync twice – once when I made my first
call and once on Friday morning.

I have also restarted my HomeHub2 and hard-reset my iPhone 5. All these
resets have now been carried out several times.

I have opened both TCP and UDP ports 8, 50, 125, 1723 & 4500 and forwarded
them to the VSS. My router is a BT HomeHub2; internet type PPPoA as
standard. My ISP is (obviously) BT; my IP address is 86.165.114.245

VSS Serial no: 21197055342

Speed test results:
Download speed: 1.67 Mbps
Upload speed: 0.37 Mbps

Ping test:
Ping: 43ms
Jitter: 1ms

Trace route:

  1    48 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    42 ms    61 ms    50 ms  esr1.miltonkeynes3.broadband.bt.net
[217.47.74.1
40]
  3    52 ms    49 ms    63 ms  217.47.74.13
  4    65 ms    62 ms    50 ms  213.1.69.106
  5    57 ms    61 ms    50 ms  31.55.164.251
  6    51 ms    62 ms    49 ms  31.55.164.109
  7    64 ms    61 ms    50 ms  acc2-10GigE-0-7-0-4.bm.21cn-ipp.bt.net
[109.159.
248.198]
  8    72 ms    69 ms    62 ms  core1-te0-10-0-7.ilford.ukcore.bt.net
[109.159.2
48.144]
  9    70 ms    49 ms    62 ms  host213-121-193-152.ukcore.bt.net
[213.121.193.1
52]
 10    63 ms    68 ms    68 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11   114 ms   143 ms   161 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *

--

I hope you and your team can help here. I have noticed on the Sure Signal
section of the Vodafone eForum that others have had the same problem. I am
wondering whether my 4-year-old Sure Signal has in fact failed, although
its appearance would suggest otherwise. It is my lifeline out here in
rural Norfolk where we are in a virtual blackspot.

I really don't want to spend £100 on a new device! Any clues in the above test results?

Thanks in advance,

Anna

Retired-Andy · ‎12-07-2013

Hi michaelsan,

Thanks for getting back to us.

Has the return been arranged by Customer Services?

We can certainly look at getting your Sure Signal repaired for you.

You can see how to get in touch with us here.

Thanks

Andrew

Community home

Sure Signal suddenly not working (BTHomeHub2); all lights fine.