Sure Signal v2 - both lights flashing for two days

[marvtress]

My sure signal has been working for some months now over a plusnet broadband connection. All of a sudden both lights are lashing and continue to cycle through this process.

I am a Vodafone employee and have been speaking to various people internally to no avail.

Can you please help me get this going again as I need it for work on Monday.

Thanks.

[marvtress]

Oh, and I have been through the troubleshooting guide, defaulted and reconfigured my router with port forwarding settings etc etc.

This is not an issue at my end I don't believe.

Thanks.

[Ben_H]

Hi marvtress,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread? It'll help us to get the details we need to check it this end.

Cheers, Ben

[marvtress]

As suggested above I have already been through that to no avail. None the less I called support last night, they resync'd and it now works again.

The reason it wasn't working. I have moved house. I changes the postcode. Sure signal didn't like it and decided to throw its toys out.

Thanks.