Sure Signal v2 only power light on

[AJL1]

Sure Signal v2 has worked well for the past 6 months with BT and an ASUS DSL N55U.  Following last weekends BT broadband outage the sure signal has not come back to life despite following all the rebootings and other suggestions on the forum. 

I've attached the results of thevarious test recommended by tech support as a pdf.

There is a prblem with the traceroute.

[Retired-Kay]

Hi AJL1,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[AJL1]

Already done please see original post.

[Gemma]

Hi AJL1,

Thanks for posting the attachment information.

Please see here, selecting if it’s a steady or flashing power light, and then follow the tests from there.

If you’re still facing issues, please get back to us with the tests you’ve done.

Thanks,

Gemma

[AJL1]

Steady power light. Test results in the original attachment.

[Gemma]

Hi AJL1,

Sorry, my mistake, I didn’t link you to the relevant page in my previous post.

Please follow the steps here.

I understand you’ve already tried some of the steps from the link, but if you can please check your ports and the other steps.

Thanks,

Gemma