Sure Signal version 2, no lights at all showing.

[Tobyxj]

My Sure Signal version 2 has been great but this morning we had a power cut. Now I get no signal and no lights show on the Sure Signal, not even the power light. I have tried rebooting and leaving unplugged but still nothing. Any ideas?

[BandOfBrothers]

Look at https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

Faqs https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[drey_p]

Hi there

If you're not getting a power light it could indicate an issue with either the device or the power supply. I'd recommend trying another power supply and see if that solves the issue. 

[Tobyxj]

I have now changed the power source and so the red power light is on constantly with the other 2 lights flashing. I have tried a few reboots with no change. I was trying to see if I need to reregister however the sure signal management pages on the vodafone site hjave disappeared. Any further ideas?

[drey_p]

Sometimes you need to wait 24 hours for the device to settle down and connect.

If you are still having issues, please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[Tobyxj]

Tried the troubleshooting tips to no avail.

Trace rt resulkts attached.

ISP: 81.158.159.191

Spped test: 4.58mbs

serial number: 401124493979

[Amanda]

Hi @Tobyxj

Thanks for your post. 

Unfortuantely your traceroute results aren't attached. 

Please post back with - 

Your speed test results from here.

Your ping test results from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks, 

Amanda 

[Tobyxj]

I mnhave run a tracert. How do I copy and paste it. Doesn't seem to allow me to do this.

[Tobyxj]

Sorry, managed to copy and paste. 

Tracert results below.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Office>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Office>

[cineriv]

Hi Tobyxj,

It looks like something is wrong with your internet side of things.

Your Traceroute result clearly shows that the test has only got as far as your router and no further.

Try rebooting your router and try the traceroute again.

Your Sure Signal management  hasn't disappeared, Your 'My Account' portal has been updated and you can reach the Sure Signal management home page by this method .....

On the home screen of 'My Account'

• Select 'Manage' next to the main number.
• Under account services select 'Manage services'
• Select 'Sure Signal'

Regards,

Mike