Sure Signal whitelist IP range request

[ahicks]

I work for a small UK-based ISP.  Please can you add the following supernet to your whitelist, as we have had reports that customers with IPs in this range are unable to use Sure Signal devices:

195.191.106.0/23

Thanks,

Andy

[ahicks]

Can I have an update on this please, or an acknowledgement that it is being looked into?

[Colleen]

@ahicks Sorry for the delay in getting back to you. 

I've requested for this to be added to our whitelist - as soon as we hear back we'll let you know 😊

[Colleen · Accepted solution]

@ahicks I've heard back from the team who've been looking into this for you and can confirm the above IP address, has now been added to our whitelist. 

If you need any further help with this, please let us know.

[ahicks]

Thank you for confirming

[Colleen]

@ahicks No problem, you know where we are if you need anything in the future 😊

[jhcsltd]

Hi Colleen,

We are also a wireless ISP in Nottinghamshire and Lincolnshire and we are having the same issue with alot of our users not being able to use sure signal's on ournetwork.

Please can you contact us at support at jhcs.com or [Mod edit - removed personal information] so we can send you our IP pools to be whitelisted?

[Tash]

@jhcsltd Apologies for the delay in reaching your post.

So we can ensure that your IP address is added to our whitelist, please add this to the 'Private notes' section on your Community profile (if you'd prefer not to post this on the thread)

Once you've added this, please let us know and we'll check this for you.

[jhcsltd]

Hi Natasha,

Thanks, I've added our address IP ranges to our profile.

Please can you let us know when these addresses have been added?

[Alex]

@jhcsltd I can see some of the IP addresses you've provided are on our whitelist. 

One of them wasn't added and I've now requested this to be put on 🙂

As soon as we hear back from our specialist team, we'll update this thread.