Sure Signal won't connect to new iPhone 5S

[MrAlien]

The sure signal in my office wont connect to my new iPhone 5s. I have de-registered and re-registered several times with no success, I've even left a gap of a few days in between. I have also reset the sure signal.

I have another sure signal at home which switched over to my new phone without any problems.

The sure signal serial number is 40132746583

Thanks in anticipation

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[MrAlien]

Speed is 17.56/0.92 ping 21ms

Ping 46ms Jitter 13ms

IP 86.132.173.174

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  2.314 ms  2.653 ms  2.730 ms

 2  217.32.145.6 (217.32.145.6)  16.568 ms  8.755 ms  8.278 ms

 3  217.32.145.46 (217.32.145.46)  8.915 ms  9.570 ms  8.664 ms

 4  212.140.235.202 (212.140.235.202)  14.022 ms  14.348 ms  13.110 ms

 5  217.41.169.195 (217.41.169.195)  12.703 ms  15.000 ms  15.756 ms

 6  217.41.169.109 (217.41.169.109)  18.267 ms  13.444 ms  18.003 ms

 7  acc2-xe-0-0-2.sf.21cn-ipp.bt.net (109.159.251.205)  12.445 ms

    acc1-xe-2-0-2.sf.21cn-ipp.bt.net (109.159.251.215)  13.368 ms

    acc2-xe-7-3-0.sf.21cn-ipp.bt.net (109.159.251.235)  12.525 ms

 8  core1-te0-0-0-4.ealing.ukcore.bt.net (109.159.251.25)  20.242 ms

    core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169)  17.981 ms

    core2-te-0-13-0-10.ealing.ukcore.bt.net (109.159.251.179)  24.705 ms

 9  peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124)  71.856 ms  31.984 ms

    acc1-10gige-0-5-0-6.l-far.21cn-ipp.bt.net (109.159.254.108)  29.021 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  25.246 ms  25.875 ms  35.865 ms

11  85.205.0.93 (85.205.0.93)  49.380 ms  21.962 ms  21.868 ms

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Sure Signal Serial Number is in my previous post.

Also - the SureSignal works fine for all but one phone, which recently was upgraded from an iPhone 4s to 5s.

Thanks!

[Ben_H]

Hi MrAlien,

Thanks for posting your details.

I've performed a resync so that we can pick up the new SIM details this end. Please reset your Sure Signal and wait for one hour for it to come back online.

Cheers, 

Ben

[MrAlien]

Hi - I've been through a phase of changing all our phones onto one account and haven't worried about the suresignal for a while. I'm now trying to sort it out and it seems that all the phones apart from the main phone on the account still won't connect to the sure signal. However, the main phone does connect and works fine.

So, any phone that has either been added oir had a new SIM doesn't connect.

Help!

Mr Alien.

[DaveCD]

@MrAlien 

When a SIM has been changed, you'll need to remoe the number and add it back on.

This is so the Sure Singnal picks up the new details.

Please do this with the numbers that aren't currently connecting.

DaveCD