Sure signal 2 bt hub 5 not working after postcode conformation

[delldell47]

About 10 days after upgrading my hub to a bt home hub 5 I got a text message from vodafone asking me to verify my postcode connected to my sure signal I did this and now my sure signal will not connect to my hub only thr red power light comes on the front of the ss box. Before I was asked to confirm the postcode everything worked spot on.

[Retired-James]

Hi delldell47,

How are things today?

If you do a reset as shown below, are things working again?

If not, please let me know your serial number.

Reset your Sure Signal:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

James

[delldell47]

Thanks for the reply. I had to reset the hub also but all seems to be working fine now. 

Thanks again