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Solution
05-05-2014 10:08 AM
Sure Signal is not working and not stable. Is it faulty? It keeps restarting and cannot hold a connection.
Details
Speed Test:
Download 36.07Mb/s
Upload 18.62Mb/s
Ping 30ms
Ping Test:
Ping 60ms
Jitter 9ms
External IP Address:
146.200.2.50
Sure Signal Ser No:
40134912183
Traceroute Results:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 5.107 ms 5.059 ms 3.779 ms
2 lo0.10.central10.ptw-bng01.plus.net (195.166.128.170) 19.925 ms 20.296 ms 21.024 ms
3 irb.10.ptw-cr02.plus.net (84.93.249.2) 20.342 ms
irb.10.ptw-cr01.plus.net (84.93.249.1) 20.120 ms 20.596 ms
4 ae1.pcl-cr02.plus.net (195.166.129.3) 20.753 ms
ae2.ptw-cr01.plus.net (195.166.129.4) 21.001 ms 20.219 ms
5 ae2.pcl-cr01.plus.net (195.166.129.6) 22.162 ms * 23.276 ms
6 xe-11-1-0.edge3.london2.level3.net (212.187.201.209) 21.837 ms
xe-11-2-0.edge3.london2.level3.net (212.187.201.213) 44.149 ms
ae-52-52.csw2.london1.level3.net (4.69.139.120) 20.249 ms
7 vl-3201-ve-128.ebr2.london2.level3.net (4.69.202.177) 27.086 ms
195.50.118.230 (195.50.118.230) 21.370 ms
cable-wirel.edge3.london1.level3.net (195.50.124.26) 20.289 ms
8 195.2.30.61 (195.2.30.61) 23.438 ms
ae-41-41.ebr1.paris1.level3.net (4.69.159.82) 27.771 ms
195.2.30.61 (195.2.30.61) 21.554 ms
9 ae-91-91.csw4.paris1.level3.net (4.69.161.90) 31.189 ms
195.2.30.61 (195.2.30.61) 37.649 ms *
10 * * *
11 cable-wirel.edge5.paris1.level3.net (212.73.200.78) 37.304 ms * *
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30 * 192.168.1.254 (192.168.1.254) 4.425 ms !H 4.253 ms !H
05-05-2014 06:49 PM
Hi ewanbotterill,
Everything looks fine with the tests that you’ve done so it should be working.
Are you still having the same trouble this evening?
What light sequence are you currently seeing and is it still restarting?
If it’s still restarting, I’d get this sent for a free repair.
James