Sure signal connection problems

[johnhy]

My sure signal box (version1) which has worked satisfactorily for 3 years stopped recently following an email from Vodaphone saying they were deregistering it as it hadn't been used for 3 month, which wan't correct.

The box connects in that all lights are on but flashing and there is no connection to my handset.

I've now contacted tech support 3 times who have not provided an answer having reset te eaccount a couple of times. Their latest advice is that the minimum upload internet speed required is 1.5mg - I have 0.390 and always have had. I know of at least 2 other suresignal users nearby and nowhere in our area has high speed internet this will be the best speed available. My ISP say this is the usual excuse from Vodaphone and its nonsense!

Any suggestions?

[Retired-Wayne]

Hi johnhy,

How long are you leaving it, after resetting? It can take up to six hours to reconnect.

It looks like the Sure Signal connected to our servers at around 2am this morning. Have things started working?

If not, you’ll need to try the Sure Signal on a different connection, to determine if it’s faulty.

If it doesn’t work on another connection, you know the device is faulty, if it does, then the issue lies with your ISP/connection.

Thanks,

Wayne