Sure signal/iphone 5

[cindy]

Hi,

    I've just upgraded to a iphone 5 and its not working with my sure signal. I've read several posts on here about others having same problem and that the sure signal needs re-syncing? My serial number is 21228584344.

Thanks

[jonforduk]

.... I think I will take another run at the good old transfer registration trick, again.....

[Retired-Matt_B]

Hi jonforduk,

Let us know if you're still facing issues after you've re-registered the Sure Signal.

Thanks,

Matt B

[jonforduk]

Hi, Matt,

Well one small step forward - we now have more than one iPhone 4 working with the VSS, not just the admin number.

But still no joy with iPhone 5 units. What is the next step?

(By the way, as well as register / de regisrer, I did 2 things differently this time, whcih is bad practice. I changed the name of the VSS. But I have tried that before. More significanlty, in the reset sequence, I left a good 30 secs beofre I powered back on)

[Chris9r]

My sure signal will not connect to my iphone5s please help my s/n is 21223487527 thanks

[jonforduk]

To recap: our VSS V1 21196999052 is now back with stable working with iPhone 4, but not with iPhone 5.

Do we need a firmware upgrade pushed to us?

Thanks

[Retired-Ian_]

Hi johnforduk,

Thanks for that information.

I can see that some numbers were added yesterday.

I've pushed a resync through for you. To complete it, follow these steps:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Hi Chris9r,

Can you follow these instructions and post the results please?

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ian

[jonforduk]

Thanks Ian,

I've tried this, but here's what happens. I press the button, and the all 4 lights are on within a few seconds. After releasing, it just seems to have gone into its notmal start up sequence and returned to its previous state (no iPhone 5 connection).

I have also continued holding the button for 30 secs, then released. Same thing.

[Retired-Matt_B]

Hi jonforduk,

We'll need to check if the number is correctly registered on your Sure Signal.

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

Thanks,

Matt B