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Solution

Sure signal not working

kclareb
2: Seeker
2: Seeker

‎02-09-2014 12:57 PM

Can I find out why the sure signal isn't working for my phone (which is the one it's registered with), but is working perfectly for my husband's phone (a number that I've added to it)?
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3 REPLIES 3

Nabs
17: Community Champion
17: Community Champion

‎02-09-2014 01:41 PM

Hi kclareb,

 

Have you recently upgraded or changes your SIM card?

 

If so then you will need to request a resync. Post your serial number here an one of the team can arrange this.

 

If not then you would be best to try following the steps in the Sure Signal Troubleshooting thread.

Nabs

kclareb
2: Seeker
2: Seeker

‎02-09-2014 04:51 PM

Hi, I got an iphone about 2 years ago. Would it be that? When I logged into my vodafone yesterday it still showed up as an old handset, so I changed it to my current one (with the new imei number). Should this have helped? Otherwise I'll try and find the box my phone came in for serial no.
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Nabs
17: Community Champion
17: Community Champion
In response to kclareb

‎02-09-2014 05:10 PM - edited ‎02-09-2014 05:11 PM

If you havn't changed your phone then it won't be the cause of the issue.

 

You'd be best following the steps in the Sure Signal Troubleshooting thread now to be honest. It will point you in the right direction for the specific version you have.

 

Nabs

 

PS your serial number shoudl be on a sticker ont he device somewhere or alternatively you should be able to get it through your online account