Sure signal problem, no 3g phine coverage, all lights working

[paulgcjw]

Hi

After a short power outage while meter changed, none of our 3 phones will now pick up the 3g signal from our sure signal unit (been working fine for several years with all phones plus guest phones),

All the lights are on, tried usual turn of & on, press reset, power off hold reset & power on & hold till 4 lights in order etc, turn phones off & on, still no joy, 

Where next?

[Retired-Simon]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon

[paulgcjw]

Hi

results of requested tests;

speed test: download: 4.06mb/s  ; upload: 0.76mb/s

ping test: 35ms

IP address:92.132.06.71

traceroute;

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133

over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.1.1

  2     *       29 ms    27 ms  host-92-13-192-1.as43234.

  3    43 ms    30 ms    30 ms  host-92-31-248-45.as13285

  4    40 ms    35 ms    81 ms  host-92-31-248-24.as13285

  5    32 ms    45 ms    30 ms  host-78-144-9-98.as13285.

  6    32 ms    31 ms    34 ms  host-78-144-1-28.as13285.

  7     *       33 ms    33 ms  host-78-144-10-227.as1328

  8    36 ms    36 ms   178 ms  ldngw1.arcor-ip.net [195.

  9    33 ms    31 ms    31 ms  85.205.116.2

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

suresignal serial no.21197023050

Thank you

[Jenny]

Hi paulgcjw,

Your IP address isn’t being recognised.

Please double check this and get back to us.

Thanks,

Jenny 

[paulgcjw]

Hi

IP address  as per your link

IP Address is 92.13.206.71

IPV6 address is ::ffff:5c0d:ce47 

rgds

[paulgcjw]

HI Can tech please reply to let me know what is happening

Thanks

[paulgcjw · Accepted solution]

Now all up and running after long talk with lady from tech dept  In Egypt!) after gave up waiting for reply on this forum and went through live chat.  Firmaware update sent to unit within 5 minutes of ending call and now all phones up & running  2hours later, very pleased teenage son.

[Retired-Dave]

Hi paulgcjw,

Glad to hear it's all sorted. Apologies we did not get to your post sooner.

Dave