SureSignal 1 stopped working - ISP connection is at fault

[Guzzles]

Hi, is there a hero out there who can help me please?

My Suresignal V1 has stopped working, but it works fine when I plug it in a neighbours router. The VSS boot up sequence is:

1) Power Light: On
2) All 4 lights flash in sequence
3) Power Light: On
4) @ Light (VPN): Flashing
5) @ Light (VPN): On
(the above happens pretty quickly then after a while)
6) Tick Light (NTP): Flashing

Then all the lights go out and it starts again. It'll do this several times then eventually settle on only the power light being on.

ISP Speed:  4Mbs D/L & 665 Kbs U/L:

Ping Test results 0% loss, 42mSec Ping, 11mSec Jitter

IP address: 78.147.28.166

S/N 253264385

Trace Route:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 24 ms 26 ms 24 ms host-78-147-16-1.as13285.net [78.147.16.1]
2 26 ms 25 ms 26 ms host-78-151-230-139.as13285.net [78.151.230.139]

3 27 ms 27 ms 27 ms host-78-151-230-138.as13285.net [78.151.230.138]

4 27 ms 27 ms 27 ms host-78-144-8-246.as13285.net [78.144.8.246]
5 30 ms 30 ms 30 ms host-78-144-0-79.as13285.net [78.144.0.79]
6 30 ms 32 ms 30 ms host-78-144-10-78.as13285.net [78.144.10.78]
7 31 ms 31 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
8 32 ms 32 ms 32 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 I have attempted to Port Forward via the portforward website as I think this might be the issue, but for my D-LINK DSL-2780 router the website states I need to configure a static IP address for my Computer. I don't know why that is as I imagine if I need to port forward to a static address this should be the VSS.

I tried to configure a static address via the router  - allocating an IP address to the MAC address of the VSS on the DHCP table, but I don't know whether that works as I am not configuring the VSS with a static address. I have configured the router to port forward with the static address that I have created, but the VSS symptoms remain the same.

Can anyone help me?????

[Guzzles]

My initial message stated that I had tried another ISP and it worked fine.

I have only had one or two useful suggestions, the rest have either been unhelpful or resulted in further problems.
Are members of the Vodafone Tech Team actual trained technical staff or are they volunteers ?

[Retired-Andy]

Hi Guzzles,

We have to rule out the more common issues with Sure Signal which is why we suggested what we did.

I’ve looked through the thread and there’s nothing else I can offer that hasn’t already been said.

As you’ve mentioned that the Sure Signal will work on a different internet connection and ISP, I’d suggest that you contact your ISP or router manufacturer for more help.

Thanks,

Andrew