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Solution

SureSignal 2 not working after handset upgrade

RocknTroll
2: Seeker
2: Seeker

I have a VSS with 3 lights. For the last few months it’s been working perfectly. When I upgraded from an HTC to a Samsung handset last week, I had to contact Tech Support to get them to re-register my new handset to the phone number. They did some changes and told me to do a reset, which I did. Since then, the VSS has been displaying a solid power light and flashing system and phone lights.

Broadband speed is ~6Mb/s. PC, TV, iPad and the phone itself are all happy with the router.

 

What can I do? Tracert results below.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     3 ms     1 ms     2 ms  192.168.0.1

  2    11 ms    10 ms    10 ms  217.47.13.58

  3    11 ms    10 ms    11 ms  217.47.13.145

  4    12 ms    11 ms    11 ms  213.1.67.30

  5    13 ms    12 ms    12 ms  213.1.78.252

  6    16 ms    13 ms    13 ms  213.1.79.142

  7    13 ms    12 ms    12 ms  87.237.20.240

  8    18 ms    15 ms    15 ms  62.157.248.233

  9    24 ms    24 ms    24 ms  f-ed5-i.F.DE.NET.DTAG.DE [217.5.95.18]

 10    26 ms    30 ms    31 ms  80.156.163.66

 11    50 ms    46 ms    47 ms  92.79.213.129

 12    38 ms    39 ms    39 ms  92.79.213.154

 13    38 ms    38 ms    38 ms  85.205.116.14

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 Trace complete.

10 REPLIES 10

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi Tubes,

 

If you have a solid power light as well as the flashing internet light, it means that the Sure Signal is still initialising. This can take up to 6 hours to complete so let me know how you go on.

 

Thanks

 

Andrew