iphone 5 and sure signal

[furzygirl]

I upgraded from an iphone3GS to an iphone 5 last week. The sim change finally went through on Saturday but I still haven't been able to get a decent reception at home with sure signal. Sure signal worked perfectly well with my old iphone. I've tried the usual switching off and on of phone, sure signal box and router and switched to airplane mode and back because one of the posts suggested doing that but there is no improvement. Is there anything else I can try or should I just be patient and hope it'll sort itself out (it's been 4 days already)?

[barmouthlad]

try this it worked for me http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Try-this-if-having-SS-issues-after-new-phone-or-...

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi furzygirl,

Have you had chance to try barmouthlad’s suggestion and, if so, did it work for you? If it hasn’t can you post your Sure Signal serial number and we’ll be able to do more investigation for you.

Thanks

Andrew