SureSignal 3 connection problems

[bcomerford]

Hi,

SureSignal 3 has been working well until yesterday. After a route restart, the SS did not come back on line even after factory reset.

Currently its sitting there with power light flashing, solid orange service, solid orange users and no internet light.

Serial number is: 40130607498

Cna anyone help?

Thanks

Barry

[Ben_H]

Hi bcomerford,

Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

Cheers,

Ben

[bcomerford]

Hi Please now disregard this call. I have followed the advice from many others and forwarded the recommended ports on my BTHomeHub5.

After a restart, it all worked again immeditaely

Barry

Hi Ben,  As requested ... I'd appreciate a quick response. I've been without service for 4 days now. Thanks.

Vodafone Troubleshooting Results for V3 SureSignal
Serial Number 40130607498

Power: Flashing
Internet: Off
In Service: Solid Orange
In Use: Solid Orange

General
All internet services are working normally. No config changes on home system

Speed
38.4Mb Down, 11.1Mb Up

IP Address
81.151.126.165

IPv6 Address
::ffff:5197:7ea5

www.pingtest.net
B* - MOS 4.33

Ping 33ms, Jitter 1ms

Traceroute results
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  3.489 ms  2.394 ms  2.325 ms

 2  * * *

 3  * * *

 4  * * *

 5  * * *

 6  * * *

 7  * * *

[Ben_H]

Hi Barry,

I'm glad to see you're back up and running. Looking at your ISP, it seems you were affected by the case we resolved today.

Further details can be found here.

Cheers,

Ben