SureSignal 3

[AndyWainhouse]

Hi,

Could you add our office IP to the whitelist, please?

IP: 185.13.111.180 (static)

S/N: 40134942024

Downstream: 8.49Mbps, Upstream: 7.61Mbps (over a 10Mbps EFM line)

Ping test:0% loss, 12ms ping, 6ms jitter

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  firewall.firstbase.local [192.168.66.254]
  2     1 ms     4 ms     4 ms  185.13.108.106
  3     4 ms     3 ms     4 ms  host-46-18-173-197.in-addr.ixreach.com [46.18.173.197]
  4     4 ms     5 ms     4 ms  r1.the.lon.ixreach.com [91.196.184.134]
  5     5 ms    14 ms     4 ms  v205.core1.lon1.he.net [216.66.84.185]
  6    10 ms     4 ms     4 ms  10ge3-1.core1.lon2.he.net [72.52.92.222]
  7     4 ms     4 ms     5 ms  ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
  8     4 ms     4 ms     4 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *     ^C

No firewall restrictions.

The device works fine in a different office (with same comms. hardware) but not where we want it.

Thanks

Andy

[Retired-Andy · Accepted solution]

Hi Andy,

I’ve requested that your IP address be added to our whitelist today.

Thanks,

Andy

[AndyWainhouse]

Thanks, that worked.

Andy