SureSignal Problems (Resync Required)

[ManicMayhem]

Hi

I have a Vodafone SureSignal V1. Lights 1,2 and 4 show solid green but none of the handsets assigned to it (including mine) are connecting. I.E. the 3rd light does not come on at all (or flash when a device is in use) and the 3G signals we are getting on the phone is the 1-bar weak signal from the local mast (if we are lucky).

The SureSignal did work fine until a few months ago, when I deregistered and disconnected it as the local 4G service was turned on and 3G signal from the local mast seem to improved dramatically. However this change has not been permanent (which is a shame) and I rarely get 3G signal at home again... so I've had to reconnect and register the SureSignal. [As an aside my neighbour a few doors down get a strong 4G signal - I must just be out of range].

Anyway I have reset the SureSignal a few times to no avail. During the time my suresignal was deactivated my number was transferred from a business to a personal account and a SIM Swap performed aswell. Perhaps this has confused things? Anyway, after reading all these forum posts it looks like a resync might be necessary?

Could you do this for me? I've included some technical info below....

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BT is my ISP, with fibre-to-the-premesis internet. The sure signal is connected to a Linksys EA6700 router (which I use instead of the BT provided Home Hub 3).

SureSignal Serial: 21196942581

SpeedTest: Download 205.64Mbps, Upload 19.85Mbps

PingTest: Ping 15ms, Packet Loss 0%, Jitter 1ms

External IP: 81.132.104.53

Tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  ManicAngel-HQ [192.168.1.1]

  2    14 ms    11 ms    20 ms  217.32.147.108

  3     8 ms    16 ms    19 ms  217.32.147.174

  4     9 ms    16 ms    19 ms  212.140.206.90

  5    14 ms    19 ms    19 ms  217.41.169.211

  6    14 ms     9 ms     9 ms  217.41.169.109

  7    12 ms    11 ms    19 ms  acc2-xe-0-3-1.sf.21cn-ipp.bt.net [109.159.251.237]

  8    18 ms    21 ms    19 ms  core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.251.145]

  9    14 ms    20 ms    28 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.254.120]

 10    24 ms    26 ms    24 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    24 ms    19 ms    23 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[ManicMayhem]

Thanks

I'll monitor the device for a few days and see how I get one. Either way I will either mark this thread as solved or raise a further query

[ManicMayhem]

Hi

I still have to manually turn airplane mode on my phone and then off again to force my iPhone (5s) to connect to the SureSignal femtocell rather than the macro mast. My mate also has to do it with his iPhone (which is my old 4S).

This never used to be a problem when I owned the 4S. Perhaps it is a bug with their new iOS7 operating system? Or is this considered to be correct SureSignal behavior? At least they do both connect to the SureSignal now (which they didnt and the oiriginal reason I started this thread).

[Retired-Andy]

Hi ManicMayhem,

A Sure Signal doesn’t support a macro to femto handover.

If there’s an active data connection on your phone (apps updating in the background etc.), this would prevent the phone switching to the Sure Signal itself.

Cheers,

Andy

[ManicMayhem]

Okay,

I understand.

For some reason then iOS 7 is maintaining an active data connection with the macro cell even though everything should be going over wifi after I walk in the house. And it must maintain this connection as the switch over to the SureSignal wont happen at all (even if I wait an hour or two) unless I turn airplane mode on&off. I am assuming it is something to do with iOS7 as I never used to have this problem.

Before I mark this issue as solved, can I ask - has anyone else reported this problem?

Regards

Ade

[Retired-James]

Hi ManicMayhem,

This is something that has been reported before with IOS 7 and some other phones, however the data connection wouldn’t normally last up to 2 hours after being in range.

James

[LindsayHoldoway]

Hi

I have problems with a Suresignal 3. Power light is on, internet light gently flashing, no other lights are on.

Can anyone help

[Retired-Laura]

Hi LindsayHoldoway,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[LindsayHoldoway]

Hi Laura

Thanks

I'll do this later today - how do I do Traceroute on a Mac?

Lindsay

[Retired-Laura]

Hi LindsayHoldoway,

Brilliant, once we've got this information we'll be able to investigate this further.

see below on how to do a trace route from a Mac:

1. Double-click the Macintosh hard drive.
2. Double-click the Applications folder.
3. Double-click the Utilities folder.
4. Double-click the Network Utility icon to open the Network Utility window.
5. Click the Traceroute tab.
6. Enter a domain in the Please enter the network address to trace an internet route to field.
7. Click Start.

Cheers,

Laura 

[LindsayHoldoway]

Hi Laura

Speed Test: 5.78/0.59

Ping Test: 32ms

Public IP address: 91.85.223.31

Traceroute: traceroute to holdoway.co.uk (91.85.223.31), 64 hops max, 52 byte packets 1 holdoway.co.uk (91.85.223.31) 25.926 ms 36.761 ms 24.959 ms

Suresignal serial no.: 42142454398

I think that's all you asked for, look forward to getting to a solution.

Thanks Laura