SureSignal Setup Pain

[PaulNewman]

Hi All
Please help me, I'm a business user and have just moved from O2. Im having a nightmare setting up and am seriously considering going back to O2. The main reason for coming to Vodafone was for SureSignal and great customer service.

I have a SureSignal v3 on a BT Infinity line and a Draytek router. Whilst friends and colleagues with the same setup plug and play, I have setup a static IP and domain forwarding without any success.

My serial number is: 42143124180
ISP: BT Infinity
Postcode: GU51 4LY

I work from home 2-3 days a week and no mobile signal is detrimental to the business.

Look forward to hearing from you.

Kind regards

Paul

[Ben_H]

Hi Paul,

Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

It'll help us to get all the details we need to look into this further. 🙂

Cheers, Ben