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Gingerdave · ‎16-09-2014

Re: SureSignal V1 needs update?
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Hi
Have the usual problem with my V1 Sure Signal, 1,2,4 lights all on but phones won't connect, rang on 2 occasions , rang tonight and told same thing , do a firm ware update , tried that loads of times , can you push the firmware and sync from your end , to see if that makes a difference ,
S/N 21197085794
Thanks

Gingerdave · ‎16-09-2014

Hi
Have the usual problem with my V1 Sure Signal, 1,2,4 lights all on but phones won't connect, rang on 2 occasions , rang tonight and told same thing , do a firm ware update , tried that loads of times , can you push the firmware and sync from your end , to see if that makes a difference ,
S/N 21197085794
Thanks

Retired-Kay · ‎17-09-2014

Hi Gingerdave,

Your Sure Signal is running an old firmware version.

I've requested the latest version to be sent to you. Please don't reset or unplug the Sure Signal for the next 48 hours.

After this time, you'll need to turn your phones off and back on.

Thanks,

Kay

Sk3d · ‎18-09-2014

Thanks all for making this info available - but I'm not able to fix my VSS connection.

I have a VSS 1 21230683993 connected (not working) to a Virgin Media supplied Netgear Super Hub VMDG480.
Having now returned to the Sure Signal's registered address, and having upgraded my broadband package, I urgently need to get the VSS working. I've de-registered and re-registered, and spent 2 days experimenting with minor variations of the set up configurations advice on port forwarding, reserved IP etc etc., but after re-setting and re-booting all as instructed in the treads on this forum and with reference to the external websites recommended, still have just a steady power light with the second light occasionally flashing after a short 1,2 and 4 initial lighting sequence. Given that the VSS 1 is more that 2 years old I wonder if the problem is a firmware issue on the VSS?

I am unsure where to insert the multiple IP addresses listed in the trouble shooting thread - and have one IP selected / reserved and noted on the port forwarding page. I've enabled UPnP. Also the port forwarding info here seems at odds with that suggested by portforwarding.com - but neither seems to work.

Can someone help check my firmware?

Please help...Thanks!

Retired-Ian_ · ‎19-09-2014

Hi Sk3d,

The Sure Signal last connected with our server yesterday morning.

Please supply the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

dominicraf · ‎19-09-2014

I'm having the exact same problem, my VSS has s/n 21223154374, and here is my tracert results:

C:\Users\domin_000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.101.1
  2     7 ms     6 ms     6 ms  host-92-25-68-1.as13285.net [92.25.68.1]
  3    16 ms    35 ms    16 ms  host-78-151-225-105.static.as13285.net [78.151.2
25.105]
  4    17 ms    16 ms    16 ms  xe-11-0-0-bragg001.bre.as13285.net [78.151.225.3
4]
  5    17 ms    16 ms    20 ms  host-78-144-8-183.as13285.net [78.144.8.183]
  6    22 ms    22 ms    22 ms  host-78-144-8-51.as13285.net [78.144.8.51]
  7    42 ms    31 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    24 ms    23 ms    24 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *     ^C

My connection speed is reported by Ookla as 26Mbps download, 1.84Mbps upload

pingtest reports packet loss 0%, ping 28ms and jitter 2ms: grade A

My external ip is currently 92.25.69.12

I have tried resetting the VSS without success, do you need to push an update to it?

Thanks for your (swift) help!

Sk3d · ‎19-09-2014

Hi Ian

Appreciate your help!

Just on steady top light now...

Here's my results:

Speed test (twice over 10 mins) -

http://www.speedtest.net/my-result/3772484056

http://www.speedtest.net/my-result/3772562085

Ping test -

External IP -

Traceroute (done on my router test page twice in 10 mins with different figures). I'm Mac based -

Ah well hope it makes some sense to you - Look forward to your reply...

All the best

Sk3d

Sk3d · ‎19-09-2014

Hi again Ian

Noted that I needed Java to do the packet loss test so downloaded it - still not working on test, so opened port 5060 for the VSS IP and tried again. Now I have a packet losss test working and result of 0%.

No idea if this has anything to do with VSS connection, so have not yet rebooted / reset anything.

Best

Sk3d

Retired-Matt_B · ‎22-09-2014

Hi dominicraf and Sk3d,

@dominicraf - Please set up port forwarding as per the instructions below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
53 – TCP/UDP (Virgin Super Hubs)
67 – UDP (Virgin Super Hubs)
68 – UDP (Virgin Super Hubs)
123 – UDP (All routers)
500 – UDP (All routers)
1723 – TCP/UDP (BT Home Hubs)
4500 – UDP (All routers)
33434 – 33445 – UDP (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191.

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

@Sk3d - Please login to your router and ensure that IPSEC is ticked. You can get instructions on how to do this from your ISP.

Thanks,

Matt B

dominicraf · ‎22-09-2014

@Matt_B:

thanks for this. I can try the manual port forwarding (though not for a couple of days) but we have a standard TalkTalk Huawei HG533 router and it was working until recently without any special settings. Why did it stop workibng?

The router is working fine with all other devices by the way...

Dominic