SureSignal V3 ISSUE : Power - flashing, Internet - off, In Service - orange, In Use - orange

[hethorpe]

Hello,

My Sure Signal V3 isnt working, the lights are currently: Power - flashing, Internet - off, In Service - orange, In Use - orange.

Additional Info:

External IP: 149.102.129.114

SpeedTest:

 

Sure Signal serial number: 42143933762

Results of a traceroute:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\X>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 3 ms cnPilot-R200P [192.168.11.1]
2 3 ms 3 ms 3 ms 10.11.14.1
3 12 ms 17 ms 25 ms 151.249.65.250
4 28 ms 15 ms 20 ms 151.249.71.133
5 22 ms 18 ms 18 ms core-mre1.quickline.co.uk [151.249.77.182]
6 25 ms 22 ms 19 ms te0-0-0-18.ccr21.man01.atlas.cogentco.com [149.6.10.201]
7 26 ms 27 ms 27 ms be2492.ccr42.lon13.atlas.cogentco.com [154.54.39.125]
8 39 ms 24 ms 19 ms be2871.ccr21.lon01.atlas.cogentco.com [154.54.58.186]
9 29 ms 23 ms 36 ms ae14-xcr1.lns.cw.net [195.2.22.21]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Alex]

@hethorpe With the light sequences you're seeing, this does indicate an authentication failure.

Please speak with your Internet Service Provider and advise them you're trying to set up a VPN tunnel.

If you're using a static IP address, please advise them that you're trying to set a VPN tunnel and the IPsec is being blocked on an internal firewalled server within their network.

If you're using dynamic IP addresses, please advise your Internet Service Provider that you're trying to set up a VPN tunnel and that the IPsec packet is being fragmented in transit.