SureSignal different accout

[chrisboto]

Hi,

I recently gave my old SureSignal to a friend. They have been unable to register on the vodafone site. Sites just getting a message stating there is a problem with error code 500, 1013.

Do Vodafone need to do anything with the serial number to disassociate from my account before my friend can register?

S/N is 21230218063

Thanks

Chris

[BandOfBrothers]

Hi

Did you de register yourself from the Sure Signal Device ?

This needs to be done before someone can register themselves. 

Some FAQs here https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[chrisboto]

Thanks, I seem to remember doing this but it was some time ago.

Also noticed this on the FAQ;

• Not for the last three months: We may have put a bar on it. You can remove this bar by calling us free on 191 from your Vodafone mobile.
• Not for the last 12 months: Your device may be fully de-registered. Contact us if you’d like to reactivate your account. Find out more in our Ts&Cs

Maybe I need someone from Vodafone to look into it.

[BandOfBrothers]

Possibly so.

191 Customer services or Live Chat from a computer.

Please allow for waiting times due to the recent  iPhone launch