SureSignal post-code confusion

[mattravden]

My SureSignal has been working perfectly, other than the fact that I regularly have to reboot it (unplug power, hold reset, put power back in until lights flash in sequence, wait a few minutes, plug ethernet back in ..). However, this routine now does not appear to work.

This does appear to coincide with a text I received saying that VodaFone needed me to update my post-code.  This is odd, since I haven't moved, but I did as instructed, which was to simply overwrite the existing post-code in 'Manage My SureSignal'.  It worked the first time, but as of this morning, I have no signal, and four restarts, and several post-code overwrites will not do the trick.

In fact, I now get a message saying that I can only assign one SureSignal to the same post-code.  I tried renaming the SureSignal but got the same message.

All in all, a bit of a mess.

Help much appreciated.

Matt

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Ian_]

Hi Matt,

If you can post the information from the request that would be great.

Have you tried going back online, changing the postcode to another one, for example ST1 5GP?

Leave it a few minutes and then go in and change it back to your home postcode.

Thanks

Ian