SureSignal v.3 is causing my BT Home Hub V.2 to drop out constantly. Whadup?

[Pecksniff]

New SureSignal unit initially connected OK and seemed to be working. After a couple of hours, however, the Hub kept losing Broadband signal (WiFi signal was OK). Sometimes the Hub sorts itself out, sometimes it needs resetting. This seemed to be happening every 30 - 60 minutes. Unplugged the SureSignal - everything back to normal, hub signal stable, no dropouts, but no Vodafone signal either. Is there anything  can do to fix this, otherwise the SureSignal is gonna be pretty useless.

Hope someone can help.

Thanks

[Retired-Kay]

Hi Pecksniff, 

Please provide the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Please also try the Sure Signal at a friend/family members to see if the same thing happens. 

Thanks,

Kay

[Pecksniff]

Hi Kay,

Speed Test Results:

DownloadL 2.58Mbps

Upload: 0.37Mbps

Ping Test Results:

Packet Loss = 0%

Ping = 67ms

Jitter = 42ms

Ext IP:  86.165.66.218

Traceroute - see attachment

SureSignal Serial No.  40140902780

Thanks for your help.

[Retired-Kay]

Hi Pecksniff, 

Thanks for providing this information, everything provided looks as it should. 

We need to rule out the possibility the Sure Signal is faulty and causing this issue.

Please try it at a different location (such as friend/family members) so that we know if it does the same thing. If it does, it'll need sending for repair. 

Thanks, 

Kay