Suresignal 1 and BT Hub 3

[JimVee]

HI,

I recently upgraded to a BT Hub 3 because my hub broke down and my suresignal 1 does not work now, I have done the hot boot, switched everything off overnight, unplugged the Suresignal and it still doesnt provide a signal to our mobiles. I get all the lights on but only 1 bar or most of the time none on our mobiles.

It all worked fine with our BT Hub 1.  Any ideas as its started to bug me.

Thanks in advance

Jim

[JimVee]

Sorry meant to add my suresignal serial number which is 21227852650.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator