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21-03-2012 09:48 PM
Solved! Go to best answer.
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11-03-2013 10:38 PM
All working inside 30 minutes.
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21-03-2012 09:50 PM
Hi Tim,
Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?
Thanks
Andy
Moderator
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21-03-2012 10:06 PM
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22-03-2012 02:05 PM
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22-03-2012 04:29 PM
Tim,
It might be worth stating clearly what has changed here - i.e. what the configuration was and now is. I get the impression you had one SS working and have now done some cabling, re-sited the original SS and added a second SS to the same broadband service. Is it something like this?
Did you do any router configuration / port forwarding in order to get the original SS working?
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22-03-2012 05:04 PM
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23-03-2012 11:52 AM
Well that pretty much crushes my train of thought
Since you have two SS working it isn't likely to be a router configuration issue per se. I guess that the router could be able to cope with two VPN connections but not three but that comes pretty close to making up theories to fit the facts.
Obvious things to check [that you've probably already considered / done]
- I assume that you've already checked that the cable is good?
- Try swapping the new SS boxes around - i.e. connect the non-working one in place of a working one. Does it work now?
- Connect a working one in place of the non-working one. Does that work?
While this is unlikely to solve the problem as such it may help to narrow it down a bit.
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23-03-2012 04:16 PM
Is the Vodafone tech team watching this thread? If so can they re-sync the SS with the lower serial number please, and post here when done?
Tim
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23-03-2012 08:49 PM
Hey timmorris,
Don't worry, we had an eye on your thread but you'd been getting such excellent advice from philip42h that we needn't have intervened until we'd got a fuller picture of the issue
I'll address each VSS in turn as it's getting me confused!
40120149238 - This VSS is showing as registered but has yet to connect to our servers since you registered it on the 20th. By now you should see a steady power light unless the VSS is still downloading a profile. If it still has the two flashing lights then I'd have to assume it has become faulty as these symptoms should last a maximum of 24 hours.
40120149246 - This one looks to be set up fine. I can see you registered it at about the same time and can see it's made a connection to the servers this morning at 00:16.
I've forced a resync on both units for you. Please could you factory reset the one that's giving you trouble and let me know how you get on?
Cheers,
Lee
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27-03-2012 04:58 PM
