Suresignal 3 problem - all lights flashing then dead

[a4c]

Please can someone from vodafone check to see whats happened to my suresignal...

The issue you’re experiencing:

No phone signal so checked the suresignal and saw all (red plus all amber) lights flashing. Unplugged, and waited a few minutes before plugging back in; no lights at all... Tried again after half an hour unlugged. still no lights at all.

What light sequence you're seeing: Initially all lights flashing,then after unplugging and restarting = no lights at all.

Your speed test results from here: 35ms ping, 16mb down, 0.95mb up

Your external IP address from here: 89.241.152.255

Your Sure Signal serial number: 40131558377

The results of a traceroute:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 18 ms 18 ms 18 ms host-89-241-144-1.as13285.net [89.241.144.1]
3 21 ms 20 ms 19 ms host-78-151-225-169.static.as13285.net [78.151.2
25.169]
4 23 ms 24 ms 22 ms host-78-151-225-241.static.as13285.net [78.151.2
25.241]
5 24 ms 24 ms 23 ms host-78-144-11-67.as13285.net [78.144.11.67]
6 23 ms 24 ms 23 ms host-78-144-12-172.as13285.net [78.144.12.172]
7 27 ms 26 ms 27 ms LDNGW1.arcor-ip.net [195.66.224.209]
8 25 ms 24 ms 25 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

There are no problems with the network at all...

There is power to the suresignal...

It's a v3...

please help, I need to log into work...

[Jenny]

@richard45 - I’m pleased to hear this is back up and running now.

Thanks for letting us know.

[a4c]

Thanks for the reply. Have been onto Vodafone customers services who have posted out a replacement via 24hr courier. Great service - probably because it's registered to a business mobile I guess.