Suresignal Service Status / Suresignal V1 offline for last few days

[kristianheath]

Hi,

I've got a sure signal V1 (Serial 21197094010). Had previously been working pretty well over the last few weeks and months but hasn't been working now for the last 2 or 3 days. The symptom of the problem is that I'm not getting the full 3G signal, from the suresignal, that I would expect under normal circumstances. Also, the lights on the front instead of being 1,2,4 all on solid instead are varying between 1on only, 1on+2on only, 1on+2flashing or 1on+2on+4flashing.

I've tried simplying restarting it.

I've tried restarting it whilst having the reset button push-in (as per instructions here)

Have run broadband speed checker. I have 50Mbps down, 15mbps up

My public IP is currently

86.164.253.231

My ISP is BT Open Reach and I seem to get allocated an address from their DHCP pool(s) rather than having a static address. Using Homehub v3.

Trace route to 212.183.133.181 reports:

C:\Users\Administrator>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * 8 ms 31.55.187.217
4 7 ms 7 ms 7 ms 31.55.187.216
5 7 ms 7 ms 9 ms core3-hu0-1-0-0.faraday.ukcore.bt.net [195.99.12
7.32]
6 9 ms * 8 ms peer1-xe8-1-0.telehouse.ukcore.bt.net [109.159.2
54.181]
7 10 ms 11 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
8 10 ms 22 ms * 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

The Dashboard for this sure signal on My Vodafone login says 'active'.

I've not changed ISP (in years). I've not changed router (in years)

Help please!

Is there a general sure signal service status available to the public/vodafone customers instead of posting questions on this forum?

Regards,

Kris.

[Retired-Ian_]

Hi Kris,

Thanks for your reply.

It's a great suggestion and I'm pleased to see everything is resolved for you.

If you need anything else, you know where we are.

Thanks,

Ian