Please help - can't get sure signal to work.

[andrew197]

Hi,

I have read the trouble shooting..

I registered my sure signal yesterday morning (presumbly only additional numbers to my number need adding - mine will have automatically added once registered? I received a text from sure signal telling me it was ready to use..

I have, at present (on a sure signal 2 I think), a red solid light (power?) and then a blinking light that looks like a wireless sign (like the ascending bars of signal strength). Nothing else.

I have tried to reset the sure signal and also turned it off at the plug.

The back of the sure signal tells me it is connected to the router (have two coloured lights), one yellow and one green.

Without wanting to sound petty, this is my lasy chance with Vodafone. I live in a modern, urban area in a second floor apartment and my signal is awful. Like no service most of the time. 

My friends, on other networks, have 3g or at worse a good signal!

I really want this to help my terrible signal, so would appreciate your help.

Thank you in advance.

Andy

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[andrew197]

Thank you for your help.

I have tried on 5 consective days, speaking with advisors at Vodafone; each asking me for info (resetting ss and iphone etc) and then being told it would be working in so many hours, and/or by a certain time. But of course it isn't. Totally fed up. I am paying nearly £50 a month to have a terrible signal or No Service on my mobile; now I am wasting so much time in trying to get the supposed solution to work. This is not good enough I am afraid.

Anyway, this is my last hope so here are the results of what you asked for, Matt. I hope you can help and I appreicate your time.

Currrently, I have just the red power light showing.

Over the last few days I have had mainly the red light and the first white light (solid), with the occasional blinking of the two white lights.

Speed Test results - d/l 3.55   u/l 1.00

Ping - 34ms

IP - 5.66.153.116

Serial Number of Sure Signal -

Traceroute - 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter.home (192.168.0.1)  2.299 ms  1.032 ms  0.921 ms

 2  sr10.ennrt.isp.sky.com (2.127.238.123)  130.979 ms  11.003 ms  12.999 ms

 3  02780878.bb.sky.com (2.120.8.120)  21.600 ms  17.545 ms  20.328 ms

 4  lndgw2.arcor-ip.net (195.66.224.124)  69.261 ms  18.995 ms  20.820 ms

 5  85.205.0.93 (85.205.0.93)  13.731 ms  18.436 ms  14.074 ms

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[andrew197]

Can any of the moderators/administrators/experts help me here? Please..

[andrew197]

I have sorted the problem out myself, so please close this thread now.

[Retired-Ian_]

Hi andrew197,

Thanks for letting us know it's resolved.

If you need anything else, let us know.

Thanks,

Ian