Help! I’ve lost my number

[Chevsitt]

Hi there

I have had my number for 20+ years and I went abroad for work and ended up staying longer. I was advised to use PAYG. When I came back and went into the store to check what was happening I was told there was nothing thag could be done! My number still goes to my voicemail and I have still have credit on my phone! Please can someone help! I don’t want to lose my number! 

Thank you!!!

[BandOfBrothers]

Hello 👋 @Chevsitt 

I appreciate how frustrating it must be to have lost a number you've used for that long. 

As a Vodafone Store has advised this the next step would be to ring customer service or use Live Chat or engage with the Vodafone Social Media team. 

https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries 

But there is a very short window of opportunity to have the number thats not been used for a set period of time to be returned. If a payg number hasn't been used for 180 consecutive days then it can be stopped. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎