Suresignal V1 (Firmware update)

[xentrix]

Ive owned a suresignal for many years now...and also look after a number of these devices at work so over the years Ive got used to their quirks.

My home suresignal (V1) tends to work flawlessly for about 12-18 months... then my phone will have an issue connecting.... and its reached that time again.

So...can you check Sure signal V1 S/N 21197039015

Can you push out the latest firmware...and hopefully that will sort it out as it has always done in the past!

Cheers

[Retired-Jamian]

@xentrix

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[xentrix]

I realise these standard checks have to be done "everytime" ....but is there anyway my sure signal can just be checked to see if its on the latest firmware.

Nothing else has changed... I'm a systems administrator so I know a bit about IT and I havent made any changes on my home equipment....my broadband is working fine for everything else.... my ISP is SKY... so unless sky has changed anything recently (which I doubt) nothing has changed.

[ChazzD]

@xentrix

I understand you'd like to get this resolved as quickly as possible.

I've checked the serial number and can't see any issues from that.

Please provide the information requested in our previous post so we can check this and get things sorted as soon as we can, including pushing the latest firmware if required.

[xentrix]

Thats great, I will get back to you with the test results.

[xentrix]

My results...

Speedtest 1.89 download 0.73 upload

Ping 72ms jitter 35ms line quality c*

External IP 94.1.245.85

Tracing route to 212.183.133.177 over a maximum of 30 hops

1     8 ms     3 ms     2 ms 192.168.0.1

2     *       *       *     Request timed out.

3   31 ms   36 ms   34 ms ip-89-200-132-186.ov.easynet.net [89.200.132.186

]

4   39 ms   30 ms   49 ms lndgw2.arcor-ip.net [195.66.224.124]

5   47 ms   34 ms   35 ms 85.205.0.93

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *        *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *      *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *        *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

[Sukhi]

@xentrix

I've requested a software update for you. 

Please don’t unplug or re set your Sure Signal device for at least 24 hours.

[xentrix]

I think that has fixed the issue on my sure signal.... can I also have the update pushed out to my two other sure signals....

253264385  and   42144737253

Thanks