Suresignal V1 not working

[RichardBorton]

Hi our SS V1 has stopped working since Wed 22nd Oct. I have rebooted / reset several times.

Only the green power light is flashing?

Please can someone help Vodafone tech - can you reboot ensure its running latest firmware

serial number 21227851785 - My router is Airport Extreme

Thanks in anticipation

[Retired-Kay]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[rborton]

Kay; Ok results from my tests are;

Ping 55ms

Download speed 6.43mbps

Upload speed 2.90mbps

My IP 185.46.201.124

my trace test results (Done on and Mac)

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.88.1 (192.168.88.1) 3.798 ms 3.748 ms 3.541 ms
2 185.46.201.97 (185.46.201.97) 16.614 ms 5.740 ms 15.679 ms
3 195.27.22.97 (195.27.22.97) 11.519 ms 39.823 ms 12.627 ms
4 10.1.0.1 (10.1.0.1) 20.400 ms 27.598 ms 37.513 ms
5 ge-0-0-0-17.core01.the.anlx.net (80.250.96.21) 118.004 ms 58.657 ms 38.452 ms
6 aggr02.the.anlx.net (81.91.96.81) 39.685 ms 22.082 ms 22.646 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 47.690 ms 76.000 ms 22.376 ms
8 85.205.0.93 (85.205.0.93) 161.601 ms 30.972 ms 33.799 ms

and my sure signal - NOTE IS NOW A V3 model..... SN is 42143533042

I look forward to your earliest attention and support with a resolution

Kind regards

Richard

[rborton]

IS ANYONE OUT THERE FROM VODAFONE WHO WOULD CARE TO HELP ???

MY WIFE IS DISABLED AND WE HAVE BEEN RELYING ON THE VSS TO KEEP IN TOUCH....

PLEASE HELP......

[Retired-Matt_B]

Hi @rborton,

Your IP address is not on our whitelist and this will be causing the issue.

I've asked for it to be added, as soon as this is done, I'll let you know.

Thanks, 

Matt B

[rborton]

Thanks Matt and look forward to your confirmation at the earliest opportunity

RB

[Retired-Matt_B]

Hi @rborton,

I can now confirm that your IP address has been added to our whitelist.

You should now find that the Sure Signal connects successfully.

Thanks,

Matt B

[rborton]

Matt, thanks for your reply, The SS is now acting differently BUT is still not connecting...
The 'connecting; light pulses for quite a while, but then I get the connecting light turning orange and the handset light orange...

Is the any thing further that can be done??
Regards
RB

[abhisheksinghal]

Tracert results :

C:\Users\Abhishek.A.Singhal>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     5 ms     2 ms  172.16.0.1
  2     *        *        *     Request timed out.
  3    37 ms    40 ms    28 ms  lo0.10.Central10.ptn-bng02.plus.net [195.166.130
.190]
  4    71 ms    39 ms   139 ms  irb.10.PTW-CR02.plus.net [84.93.249.2]
  5    41 ms    39 ms   133 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6   140 ms   187 ms    41 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    37 ms   153 ms    35 ms  85.205.0.93
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

[Retired-Laura]

Hi guys,

@roborton – I’ve sent through a re-sync on the Vodafone Sure Signal for you.

Please perform a reset on the Sure Signal to complete the process.

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

@abhisheksinghal – So we can help further please can you let us know the serial number of your Sure Signal, and the light sequence you’re seeing, also your IP address.

Cheers,

Laura