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Suresignal and Netgear WNDR3700v4

bradenroad
2: Seeker
2: Seeker

‎08-01-2014 10:08 PM - edited ‎08-01-2014 10:12 PM

I have forwarded the guidance for this router eg MTU at 1500 and port forwarding etc. I have the correct lights on the sure signal - S/N 40134728258.

My download speed is 11.98 with an upload speed of 9.32

I have 3g access for internet  on both my phone and my wife's with the suresingal and we can hear callers clearly on my end but we are both muffled and breaking up at their end. My external ip address is 80.95.187.13 which is antrim based in N Ireland. Is their anything I can do for this, I am unable to rung ping results fully as i have a chromebook only.

 

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7 REPLIES 7

Nabs
17: Community Champion
17: Community Champion

‎08-01-2014 11:43 PM

Hi bradenroad,

 

I've used the same router SScombo before and didn't notice any issues so they are certainly compatible

 

I assume you have tried the advice in this thread?

 

Also if you are looking to traceroute or ping from a chromebook the following link may be of use

http://chromespot.com/2011/07/14/tip-of-the-day-how-to-ping-and-tracert-on-chromebook/

bradenroad
2: Seeker
2: Seeker
In response to Nabs

‎09-01-2014 08:45 PM

Thanks for that advice - I have prioritised the lan port for the suresignal on QoS within the router and had MTU at 1500. Ping and tracepath results below.  Speedtest this eveing is 9.77 down and 3.1 upload.

crosh> tracepath 80.95.187.13
pid: 9242855E036D38FC58EE02568333865B
1:  192.168.1.6                                           0.158ms pmtu 1500
1:  192.168.1.1                                           2.030ms
1:  192.168.1.1                                           2.022ms
2:  192.168.30.1                                          2.654ms
3:  80.95.187.13                                         20.014ms reached
Resume: pmtu 1500 hops 3 back 62

 

crosh> ping 80.95.187.13
pid: D0194FBF296E1A324BA8A4C8965D3396
PING 80.95.187.13 (80.95.187.13) 56(84) bytes of data.
64 bytes from 80.95.187.13: icmp_req=1 ttl=62 time=29.2 ms
64 bytes from 80.95.187.13: icmp_req=2 ttl=62 time=22.8 ms
64 bytes from 80.95.187.13: icmp_req=3 ttl=62 time=72.1 ms
64 bytes from 80.95.187.13: icmp_req=4 ttl=62 time=11.2 ms
64 bytes from 80.95.187.13: icmp_req=5 ttl=62 time=16.5 ms
64 bytes from 80.95.187.13: icmp_req=6 ttl=62 time=10.7 ms
64 bytes from 80.95.187.13: icmp_req=7 ttl=62 time=16.7 ms
64 bytes from 80.95.187.13: icmp_req=8 ttl=62 time=20.7 ms
64 bytes from 80.95.187.13: icmp_req=9 ttl=62 time=10.9 ms
64 bytes from 80.95.187.13: icmp_req=10 ttl=62 time=11.6 ms
64 bytes from 80.95.187.13: icmp_req=11 ttl=62 time=10.8 ms
64 bytes from 80.95.187.13: icmp_req=12 ttl=62 time=7.15 ms
64 bytes from 80.95.187.13: icmp_req=13 ttl=62 time=16.4 ms
64 bytes from 80.95.187.13: icmp_req=14 ttl=62 time=21.1 ms
64 bytes from 80.95.187.13: icmp_req=15 ttl=62 time=12.9 ms
64 bytes from 80.95.187.13: icmp_req=16 ttl=62 time=17.4 ms
64 bytes from 80.95.187.13: icmp_req=17 ttl=62 time=31.1 ms
64 bytes from 80.95.187.13: icmp_req=18 ttl=62 time=14.6 ms
64 bytes from 80.95.187.13: icmp_req=19 ttl=62 time=6.11 ms
64 bytes from 80.95.187.13: icmp_req=20 ttl=62 time=20.2 ms
64 bytes from 80.95.187.13: icmp_req=21 ttl=62 time=12.7 ms
64 bytes from 80.95.187.13: icmp_req=22 ttl=62 time=25.0 ms
64 bytes from 80.95.187.13: icmp_req=23 ttl=62 time=29.2 ms

 

 

 

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Gemma
Community Manager
Community Manager
In response to bradenroad

‎10-01-2014 12:45 PM

 

Hi bradenroad,

 

Please could you post a copy of your Traceroute? 

 

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Gemma

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bradenroad
2: Seeker
2: Seeker
In response to Gemma

‎10-01-2014 06:44 PM - edited ‎11-01-2014 12:32 PM

Deleted

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bradenroad
2: Seeker
2: Seeker
In response to bradenroad

‎11-01-2014 11:36 AM - edited ‎11-01-2014 12:33 PM

Deleted

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bradenroad
2: Seeker
2: Seeker
In response to bradenroad

‎11-01-2014 12:33 PM - edited ‎11-01-2014 12:38 PM

Hi Gemma,

 

Sorry a Traceroute as requested and latest Ping below

 My provider has increased my bandwidth also so I have 17.49 download and 9.45 upload

crosh> tracepath 212.183.133.177
pid: 6CC2E30F6D271C1748A6706BE004592D
1:  192.168.1.6                                           0.150ms pmtu 1500
1:  192.168.1.1                                           4.266ms
1:  192.168.1.1                                           3.997ms
2:  192.168.30.1                                          3.683ms
3:  192.168.10.1                                         11.052ms
4:  80.95.187.30                                         35.442ms
5:  gi3-0.br0.heron.bytel.net.uk                         56.902ms
6:  ae0-1343-xcr1.lnd.cw.net                             56.612ms
7:  ae0-xcr1.lnt.cw.net                                  63.525ms
8:  vodafone-gw1.cw.net                                  77.947ms asymm 13

 

 

crosh> ping 80.95.187.13
pid: 592CE2142BB49B54F73C042DBB4E80BE
PING 80.95.187.13 (80.95.187.13) 56(84) bytes of data.
64 bytes from 80.95.187.13: icmp_req=1 ttl=62 time=12.8 ms
64 bytes from 80.95.187.13: icmp_req=2 ttl=62 time=6.96 ms
64 bytes from 80.95.187.13: icmp_req=3 ttl=62 time=6.48 ms
64 bytes from 80.95.187.13: icmp_req=4 ttl=62 time=8.27 ms
64 bytes from 80.95.187.13: icmp_req=5 ttl=62 time=7.62 ms
64 bytes from 80.95.187.13: icmp_req=6 ttl=62 time=5.94 ms
64 bytes from 80.95.187.13: icmp_req=7 ttl=62 time=5.49 ms
64 bytes from 80.95.187.13: icmp_req=8 ttl=62 time=9.01 ms
64 bytes from 80.95.187.13: icmp_req=9 ttl=62 time=10.7 ms
64 bytes from 80.95.187.13: icmp_req=10 ttl=62 time=7.44 ms
64 bytes from 80.95.187.13: icmp_req=11 ttl=62 time=351 ms
64 bytes from 80.95.187.13: icmp_req=12 ttl=62 time=7.95 ms
64 bytes from 80.95.187.13: icmp_req=13 ttl=62 time=6.12 ms
64 bytes from 80.95.187.13: icmp_req=14 ttl=62 time=5.44 ms
64 bytes from 80.95.187.13: icmp_req=15 ttl=62 time=6.99 ms
64 bytes from 80.95.187.13: icmp_req=16 ttl=62 time=11.3 ms
64 bytes from 80.95.187.13: icmp_req=17 ttl=62 time=18.8 ms
64 bytes from 80.95.187.13: icmp_req=18 ttl=62 time=15.5 ms
64 bytes from 80.95.187.13: icmp_req=19 ttl=62 time=9.17 ms
64 bytes from 80.95.187.13: icmp_req=20 ttl=62 time=9.16 ms
64 bytes from 80.95.187.13: icmp_req=21 ttl=62 time=10.7 ms
64 bytes from 80.95.187.13: icmp_req=22 ttl=62 time=9.22 ms
64 bytes from 80.95.187.13: icmp_req=23 ttl=62 time=8.63 ms
64 bytes from 80.95.187.13: icmp_req=24 ttl=62 time=8.35 ms
64 bytes from 80.95.187.13: icmp_req=25 ttl=62 time=19.8 ms
64 bytes from 80.95.187.13: icmp_req=26 ttl=62 time=6.85 ms
64 bytes from 80.95.187.13: icmp_req=27 ttl=62 time=6.82 ms
64 bytes from 80.95.187.13: icmp_req=28 ttl=62 time=8.12 ms
64 bytes from 80.95.187.13: icmp_req=29 ttl=62 time=5.34 ms
64 bytes from 80.95.187.13: icmp_req=30 ttl=62 time=8.53 ms
64 bytes from 80.95.187.13: icmp_req=31 ttl=62 time=5.73 ms
64 bytes from 80.95.187.13: icmp_req=32 ttl=62 time=6.33 ms
64 bytes from 80.95.187.13: icmp_req=33 ttl=62 time=6.99 ms
64 bytes from 80.95.187.13: icmp_req=34 ttl=62 time=9.47 ms
64 bytes from 80.95.187.13: icmp_req=35 ttl=62 time=8.16 ms
64 bytes from 80.95.187.13: icmp_req=36 ttl=62 time=7.46 ms
64 bytes from 80.95.187.13: icmp_req=37 ttl=62 time=9.07 ms
64 bytes from 80.95.187.13: icmp_req=38 ttl=62 time=7.74 ms
64 bytes from 80.95.187.13: icmp_req=39 ttl=62 time=8.56 ms
64 bytes from 80.95.187.13: icmp_req=40 ttl=62 time=10.0 ms
64 bytes from 80.95.187.13: icmp_req=41 ttl=62 time=5.24 ms
64 bytes from 80.95.187.13: icmp_req=42 ttl=62 time=10.0 ms
64 bytes from 80.95.187.13: icmp_req=43 ttl=62 time=7.24 ms
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Gemma
Community Manager
Community Manager
In response to bradenroad

‎11-01-2014 04:40 PM

Hi bradenroad,

 

We need to work out if this issue is with your Sure Signal connection or the receiving ends network.

 

Please can you make sure that the person at the other end has good coverage.

 

If this is the case and they’ve tried it in different areas, then the issue will be with your Sure Signal.

 

When this issue is happening, would it possible for you to try a speed test at the time or immediately after, to see what your upload speed is?

 

To do this, please go to www.speedtest.net .

 

Let us know how you get on.

 

Thanks,

 

Gemma 

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