No signal and no contact from Vodafone ...day 28 now what do you have to do to get customer services

[Dawnmace]

Having been trying to get customer services to talk to me..made so many calls I've avtually used all my credit..28days now it's become a bit of a joke I'm sure..i get a response I respond then that's it I hear nothing..go to vodafone shop they can't do anything as have no sure signal boxes..please please please someone do something..

[Retired-Wayne]

Hi Dawnmace,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Wayne