Suresignal not working - only power light on solid.

[droo]

Hi,

On BT infinity 

Router is normal BT home hub with correct ports forwarded.

Port Clamping has been enabled.

SS stopped working week before I moved - just set it back up and changed post code.

Tried a full reset and left over night.

Serial Number :- 21224643953

Please fix as my wife's phone and mine are uselss without it.

Drew.

[droo]

More info :-

drooimac:~ droo$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 1.357 ms 1.163 ms 1.252 ms
2 217.32.141.146 (217.32.141.146) 6.484 ms 6.744 ms 6.097 ms
3 217.32.141.206 (217.32.141.206) 6.061 ms 6.416 ms 6.105 ms
4 213.120.161.122 (213.120.161.122) 10.286 ms 10.519 ms 10.354 ms
5 31.55.164.247 (31.55.164.247) 9.432 ms 9.496 ms 9.608 ms
6 31.55.164.109 (31.55.164.109) 9.642 ms 9.564 ms 9.503 ms
7 acc2-10gige-0-3-0-5.bm.21cn-ipp.bt.net (109.159.248.244) 10.001 ms
acc2-10gige-0-7-0-5.bm.21cn-ipp.bt.net (109.159.248.206) 9.927 ms
acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224) 10.011 ms
8 core1-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.136) 15.633 ms
109.159.248.132 (109.159.248.132) 14.818 ms
core1-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.128) 16.796 ms
9 peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209) 14.728 ms 14.953 ms 14.689 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 70.338 ms 16.275 ms 16.380 ms
11 85.205.116.2 (85.205.116.2) 15.501 ms 15.602 ms 16.144 ms
12 * * *
13 *^C

public IP address is 81.152.102.178

Download Speed :- 63 Mbps

Upload Speed :- 13Mbps

[droo]

LOADS of threads with people with problems - no responses 😞

[Retired-PaulE]

Hi droo, 

Apologies for the delay in responding to you - we're a small team and we answer our posts in the order we get them.

Your traceroute and speeds are fine and I've checked your IP - no issues there, but the steady light means that your Sure Signal hasn't established a connection to the internet.

I've checked the serial number you've given me and that unit hasn't updated on our servers since 18/11/2012.

I've forced a resybch for you now, can you hard reset the unit again and let me know how you get on?

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Paul