Suresignal - phones not connecting

[ncoxon]

Over the last couple of days, our 2 phones have migrated from monthly contract to pay as you go. 

The numbers are the same but we have new PAYG sims. Trouble is neither phone will now connect to the suresignal. The status lights on the suresignal are all OK, but if i make a call it uses a distant tower not the suresignal and reception is very weak. The suresignal has worked very well for us over the last couple of years.

I spoke to someone in the vodafone technical team last night and he confirmed that our numbers are not registered with any suresignal box!. but he could not sort the problem out then.

Also since I have shifted to PAYG my original Vodafone Myaccount login has stopped working and this is where I used to manage the suresignal. I have setup a new Myaccount for the payg phone but there is no option to manage the suresignal.

So please:

1.  Can someone help get my numbers recognised by the suresignal

2.  Let me know how I can add other numbers as a payg customer

Thanks

PS We dont really want to be PAYG but were told its the only way to migrate numbers from a personal contract to a business contract - cancel personal contract. migrate to PAYG, take out new business contract, migrate number to business contract - what a hassle. It would have been much easier to got to another network but the suresignal kept me with Vodafone - as long as it works

[Retired-Kay]

Hi ncoxon,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay