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Solution

Suresignal problems unresolved

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JPeter
2: Seeker
2: Seeker

‎23-11-2012 10:17 PM

Hi

I have requested a re-set which appears to have been performed, but my suresignal remains inactive.

 

Spoken to customer services 7 times in the past 3 days.....

 

Status:

All 4 lights solid

mac address visible in router devices list

network connection (RJ45 input) not lit suggesting no data trafic

 

In vodafone sure signal dashboard only two phones shown one is the admin and a second

in the devices list three are listed, excluding the admin (which is as expected)

 

any ideas?

 

by the way, the reason for the renewed interest in my suresignal is the crap signal which I have in my home, interestingly this returned, having been fine for over a year, when 4G was switched on........

 

WA11 9 JX

s/n 21196847327

 

help or advice much appreciated

 

J Peter

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Phil
Community Manager (Retired)
Community Manager (Retired)
In response to JPeter

‎06-12-2012 12:29 PM

Hi JPeter,

 

Thanks for coming back to us.  We've done some digging and to be honest this isn't something that we've come across before and so we'll need to arrange an exchange for you. 

 

Please follow the instructions I've sent over to you via PM and we'll be in touch with you.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Thanks,

 

Phil

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JPeter
2: Seeker
2: Seeker
In response to Phil

‎14-12-2012 05:49 PM

New box in - job done

 

thanks

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